Customer Support Manager Xamarin
As a Customer Support Manager at Xamarin, you'll run the customer support engineering team to deliver outstanding support to developers building apps with Xamarin.
Grow the internal knowledge base used by the Xamarin?s Customer Support and Success Engineering team
Improve the efficiency and effectiveness of the support team across all channels (including email, chat, and online forums)
Come up with new and interesting ways to gather the information required to provide the best support for our users
Identifying Key Performance Indicators and setting and communicating goals and standards to ensure customer support excellence
What We're Looking For:
3+ years experience successfully growing, leading and managing a customer support team (preferably in the developer tools industry), delivering technical support via email
Experience interfacing directly with engineering teams to escalate and seek resolution on product issue
Previous software development experience (preferably in C# and .NET)
Have some experience (or have a strong interest with demonstratable willingness and ability to learn quickly) in building mobile apps on iOS or Android and proficiency with C# and .NET
Excellent written and oral communication skills
Sample artifacts of your coding acumen, examples include: GitHub products or other open source participation, sample bug reports filled, explanatory posts on e.g. StackOverflow, or a blog
20 vacation days per year to all employees
Solid stock in a fast-growing, very successful startup
Fully stocked kitchen
Health, dental and lots of other benefits in a great work environment
Why join us:
Xamarin was voted one of San Francisco?s ?Best Places to Work? by the San Francisco Business Times. Join a fun team at a fast growing start-up and be part of the mobile revolution ? the fastest growing movement in the history of computing. You will work with some of the best leaders and technical minds in the mobile space.
Xamarin is on a mission to make it fast, easy and fun to deliver great
mobile apps. Founded in May 2011, Xamarin is a very fast-growing VC funded
mobile startup with offices in San Francisco and Boston. Over 380,000
developers and over 20,000 customers use Xamarin because we provide the
best platform to create and test fully native mobile apps for iOS, Android,
Mac and Windows.
Xamarin is redefining cross-platform mobile development by unifying fully
native app development for iOS, Android, Mac and Windows in a single
C#-based platform. Developers get full access to each platform?s APIs ?
anything that can be done in Objective-C and Java can be done with Xamarin
? and share on average up to 75% source code across platforms. In
addition, Xamarin Test Cloud automates app testing on hundreds of real
devices in the cloud. With Xamarin, developers can build the best mobile
experiences that work on all mobile devices.
||San Francisco, CA |