Customer Support Manager Allegiance
THIS JOB HAS EXPIRED Position Summary:
The Customer Support Manager staffs, develops and manages a team of technical support agent. The Customer Support team is responsible for ensuring Allegiance customers receive maximum value from their investment in our products by providing them with expert technical assistance and best practice guidance. The Manager acts as an ambassador and liaison to the customer and as the customer's support agents within Allegiance. The Manager is also responsible for continuously improving business processes within the Customer Support team. This position reports to the VP of Client Services.
Responsible for the management, mentoring and development of employees on the team
Accountable for results of the team in terms of performance standards/metrics and customer satisfaction
Analyze customer problems with respect to technical, business and operations areas of customer service and has responsibility for recommending improvements relating to these issues
Plans and schedules staff to adequately handle call/email volume on any point in time.
Monitors calls and emails for feedback purposes to drive the highest level of professionalism.
Help maintain Customer Support as a differentiator that Allegiance can leverage to win and retrain accounts be ensuring the team delivers responsive, reliable and professional support
Excellent time management, decision making, prioritization and organization skills
Ability to handle various tasks and attention to detail
Able to work with others a part of a team
Ability to mentor others
Excellent interpersonal and communication skills
Education & Experience:
Bachelor's degree preferred but not required
Minimum of 5 years work experience in a technical position, preferably providing technical support
At least 1 year of work experience in a leadership position
Allegiance, Inc. offers next generation Voice of the Customer (VOC) and feedback management software to get highly actionable business intelligence from Voice of Customer and Voice of Employee data. The Allegiance Engage Software platform facilitates survey creation and gathers responses and unsolicited comments in real-time into a centralized online system, saving time, effort and money. Allegiance Enterprise Feedback Management (EFM), predictive analytics, and professional services combine to help businesses capitalize on engagement. In 2009, Allegiance was ranked 5th on the list of fastest-growing private software companies in the U.S. by Inc. Magazine.
||10713 South Jordan Gateway |
South Jordan, UT 84095
THIS JOB HAS EXPIRED