Customer Support Representative CallCopy
THIS JOB HAS EXPIRED CallCopy?s Customer Support Representatives provide industry-leading service to new and existing CallCopy clients. Customer Support Representatives focus on Tier 1 support, addressing questions about and basic issues with CallCopy?s products and services, escalating advanced issues to Tier 2 Customer Support Engineers, and routing incoming phone calls and issue reports appropriately. Customer Support Representatives also provide timely updates to clients regarding outstanding issues and generally support Customer Support Engineers in advanced issue resolution.
A Customer Support Representative will:
Accept incoming reports of issues via phone, Email, and internal assignment.
Effectively troubleshoot client-side issues and basic server-side issues with call recording, screen capturing, and other CallCopy products and services.
Frequently update case documentation, including issue updates, root cause assessments, and solutions to common issues.
Track billable and non-billable time related to casework, projects, and miscellaneous day-to-day tasks.
Attend internal as well as client-facing meetings as needed.
Requirements and Qualifications
Candidates for a Customer Support Representative position are expected to have:
Must have experience with troubleshooting software, preferably in a web- or server-based environment.
Must have experience working in a phone-based desktop or technical support environment.
Ideal candidates for a Customer Support Representative position will have:
Basic knowledge of server infrastructure.
Experience with call recording and screen capture solutions.
Experience supporting telephony solutions.
Experience supporting enterprise-level software solutions.
||Columbus, OH |
THIS JOB HAS EXPIRED