Customer Support Representative (IE) Etsy
THIS JOB HAS EXPIRED We are looking for passionate, creative, hard working and socially minded people to help Etsy provide exceptional customer service support to members of Etsy.com. This role will be filled in Dublin, Ireland.
About the Position
Etsy Support Reps handle inquiries from members via email. With training, you?ll soon become an expert on ?how to? questions about site features, and on helping our sellers quickly resolve problems and get the resources they need to run their businesses. It is the job of our Support Reps to do everything in their power to help our members get the answers they need---quickly and compassionately.
Our Supporters provide a valuable feedback loop between our community and the folks in Engineering and Product. As a team who works directly with our community, you?ll be collecting and sharing member suggestions, as well as pain points, directly with the rest of the company.
About the Support Team
The Etsy Support team is the most talkative in the office, because that's what we do best. We work primarily with our members via email, and we also get to occasionally help with seller education and represent Etsy at live events. Etsy is always evolving and the Support team has to be savvy, expert in explaining site updates and new features to our community. And we get to read member love letters too!
If you think you can hack it with this team, be ready to join the conversation. In just a few weeks, we'll cram your brain so full of Etsy knowledge, you may never have to consult our FAQs again. Not only will you be surrounded by some of the wittiest folks in the company, you'll be in direct interaction with the amazing members of the extraordinary Etsy community.
Training: Support training is 4 weeks long at our office in Dublin, IR.
The ideal candidate for this role has:
Online customer service experience.
Excellent verbal skills.
A positive, roll-up-your-sleeves-and-help attitude.
Prior phone support experience is a plus
Prior bill payment experience a plus
Creative thinking skills.
Ability to work well within a team structure, but also with a high level of autonomy.
Ability to multitask well.
Membership in several Social Networking Sites.
Willingness to keep a flexible schedule, which will include some nightshifts, weekends, and holiday hours.
Bi-lingual is a plus.
Bonus points for being a member of the Etsy Community---we LOVE to hire Etsy buyers and sellers.
A strong appreciation for artisanal products and a DIY ethic is desired. You live the handmade ethos and appreciate how stories, connections, and e-commerce can be blended together to create meaningful shopping experiences on the Web. If you are customer-focused and enjoy working in a startup environment, we want to hear from you!
Etsy is the world's most vibrant handmade marketplace. Our mission is to enable people all over the world to make a living making things. The growing Etsy community includes over 15 million members in over 150 countries.
Our offices are like this in Hudson http://alloveralbany.com/archive/2012/03/19/inside-etsy-hudson and this in Brooklyn http://www.officesnapshots.com/2010/10/11/etsy-offices/ and we?re excited about our newest office located in Dublin, Ireland.
We're empowered and expected to be ourselves, share our ideas and figure out what we can each do to keep Etsy evolving. You'll get to work with some of the brightest, most creative people you've ever met?but you'll also be challenged to be one of those people. We have full company-paid benefits, including family and domestic partner benefits, humane working hours, couches, quiet spaces, lunch twice a week and handmade desks.
If you're interested in joining the team at Etsy, please send a cover letter along with your resume telling us what inspires you about Etsy and why you think you are the perfect person to help us. As you?ve probably guessed, Etsy is a place that values individuality and variety. We don?t want you to be like everyone else, and we don?t even want you to be like us?we want you to be like you. So write to us, in your own human voice, and tell us what you?re all about. What gets you up in the morning? What excites you? What throws your whole day off and causes you to pull your hair out? Feel free to point us to any online presence you may have (Twitter, Facebook, rap sheet), and if you write, draw or practice a craft, that means something to us, and we would love to hear about it when you write.
||325 Gold Street |
Brooklyn, NY 11201
THIS JOB HAS EXPIRED