Customer Support Representative WildTangent
Customer Service Representative 1 (CSR1) provides exceptional customer service, technical and game-play service to WildTangent customers through multiple communication channels which may include email, phones, postal mail, fax, social media, web chat and community forums. This is a customer-focused, technical and game-related support position with responsibilities for meeting or exceeding performance and quality goals.
?Assist customers, partners, affiliates and colleagues promptly, professionally and accurately via numerous and ever-changing communication channels.
?Troubleshoot and resolve billing, account and technical issues including but not limited to payment disputes, subscription confusion, login, game download/installation/registration/performance and other issues with WildTangent products and services.
?Effectively and professionally educate and retain customers.
?Escalate customer-reported issues to the customer service team-members and manager, as appropriate.
?Build and maintain subject-matter expertise of all the game mechanics, prices and policies for WildTangent products and services.
?Assist in development of customer service knowledge base.
?Report bugs, trends and process/performance improvement suggestions to customer service manager.
?Represent WildTangent customers and deliver ?voice of customer? feedback appropriately and professionally.
Experience, skills and strengths:
?1+ years customer service experience in technical support, e-commerce, gaming or similar environment.
?Excellent verbal and written communication skills (fluency in multiple languages a plus).
?Passion for helping people and solving problems.
?Knowledge of Windows operating systems, game consoles and mobile devices a plus.
?Strong interpersonal skills, including demonstrated customer empathy.
?Proficient in business software applications (Microsoft Office); experience in CRM applications (RightNow, ZenDesk, other) a plus.
?Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy.
?Ability to perform assigned tasks and projects quickly, accurately, and professionally.
Education and certifications:
?Bachelor?s Degree strongly preferred
||18578 Northeast 67th Court |
Redmond, WA 98052