Customer Support Representative Covario
THIS JOB HAS EXPIRED Description
?Monitor Help Desk software, email, and dedicated phone line, responding promptly to end-user inquiries
?Research and address issues directly, or work closely with Production Operations, Account Directors, Sales Staff, and Product Development to resolve issues
?Provide support for Product Operations, execute and validate software releases and assist with user testing
?Provide light training on an as-need basis for the Covario?s applications
?Answer simple user questions about Covario application software use
?Assist in identifying trends in continuing software or systems problems
?Documents user problems, resolution, and new solutions for future reference using Help Desk tools and resources.
?Maintains regular and consistent attendance and punctuality.
?Performs first-level core troubleshooting on software systems problems; answers questions, provides light technical solutions, and follows up to assist users in solving their system problems in a continuous user-support environment.
?Refers user problems to Management, senior analysts or other support groups as necessary when additional assistance is required for resolution.
?Access dashboard to manage manual and automated submission process for multi location clients to data aggregators and Internet Yellow Pages.
?Manage and modify map listings on Google, Yahoo, Bing and other various search engines for multi location clients.
?BA/BS, business degrees preferred
?Analytical & organizational skills with very strong attention to detail
?Strong MS Excel skills
?Excellent writing & communication skills
?Knowledge of computer & technology products
?Ability to multitask in fast-paced dynamic environment
Preferred Experience (not required):
?Experience working with web analytics, content delivery networks, advertising networks, etc.
?ITIL experience desired (Information Technology Infrastructure Library)
||10650 Treena Street |
San Diego, CA 92131
THIS JOB HAS EXPIRED