Customer Support Specialist Volicon
THIS JOB HAS EXPIRED Job Description
Customer Support Specialist is a key technical contributor who will be the first point of contact for customers and be responsible for providing phone support, upgrades and system configuration for Volicon products. This position will also involve testing of customer configurations and new releases. Travel to customer sites to perform on-site troubleshooting, upgrades, etc. might be required. The ideal candidate will be a self-motivated individual with a strong desire to learn, customer oriented, comfortable working in a team environment and have strong written and verbal communication skills.
This is an excellent opportunity to be part of a team in a young, fast growing high-tech company located in Burlington, MA. Visit our web site at http://www.volicon.com/. We offer competitive salary with attractive benefits package.
Experience working with CRM and/or trouble tracking systems
Experience with Microsoft Windows installation, configuration and setup
Understanding of database maintenance, such as MySQL
Understanding of analog and digital video and transport stream standards
Thorough understanding of networking concepts including Network topologies, TCP/IP fundamentals, WAN/LAN and Remote Access technologies
Excellent organizational skills
Strong analytical and trouble-shooting skills
Strong verbal and written communications skills
Educations and/or Experience:
Bachelor?s degree in computer science or related technical field or equivalent experience
Minimum of (3 year) experience with technical support, problem tracking and escalation procedures
Global leader in Multi-Channel Enterprise Media Monitoring & Compliance Logging Solutions for Broadcasters, Cable and IPTV service providers.
Volicon is the broadcast and cable industry's most efficient, reliable, and cost-effective automated multichannel video content logging and monitoring system for compliance, media analysis, content repurposing, and quality of service. Its Observer real-time, digital video monitoring and logging solutions are based on Volicon's patent-pending Video Monitoring Architecture (VMA). VMA is comprised of a multichannel video streaming engine, interactive search, content analytics, and service monitoring and alarming capabilities. Volicon products and services meet the demanding requirements of broadcasters, cable and IPTV service providers, and enterprise and government organizations looking to improve broadcast product quality, enhance video management, and lower costs.
||111 South Bedford Street |
Burlington, MA 01803
THIS JOB HAS EXPIRED