Customer Support specialist Centric Software

As a senior technical support specialist you are quick-thinking and a fast study. In this role you are responsible for post-implementation front-line customer support for the Centric 8 PLM solution. You will work directly with customers to quickly resolve questions and issues promptly and efficiently in a professional manner.

Achieve proficiency with Centric 8 software installation and functionality
Build and maintain solid customer relationships by providing superior customer support via email, telephone, Webex, and other electronic medium
Assist in the development and maintenance of online solutions
Troubleshoot defects and log support cases in Salesforce
Act as a customer advocate by creating enhancement requests in Rally
Work collaboratively to build and maintain productive working relationships with customer support team members, engineering, quality assurance, and implementation teams

Education and/or Experience

Bachelor?s Degree or equivalent in ; Computers or Fashion Design
2-3+ years of Customer Service or related experience
Excellent communication and interpersonal skills
Excellent time management skills
Detail oriented and ability to multi-task
Command of the English language

Skills

Salesforce experience
Webex experience
Web- and email-savvy
Familiarity with PLM or PDM solutions
Understanding of PDM/PLM integration with enterprise solutions such as ERP
Rally experience

Location:	307 Orchard City Drive Suite 100 Campbell, CA 95008 United States