Customer Support Specialist Restaurant Technologies
THIS JOB HAS EXPIRED
CUSTOMER SUPPORT SPECIALIST
WHO WE ARE
Revolutionizing the foodservice industry, Restaurant Technologies, Inc. (RTI) is the developer, distributor, and service provider of the foodservice industry's leading automated solution for storing, handling, and disposing of frying oil. Our solution is environmentally sound, eliminating handling concerns. Corporate website:
RTI's innovative solution has revolutionized safety and operations by eliminating the previous hazards and inconvenience of handling frying oil with our closed loop system. RTI partners with biodiesel refiners to supply our used cooking oil as feedstock for sustainable energy.
RTI Data Management gives a customer enhanced visibility and measurement through performance dashboards continually updated with data collected from equipment and other points in customer operations.
Headquartered in suburban Minneapolis, Minnesota, with a growing number of depot sites strategically located acoss the U.S., RTI is a growing company, serving over 17,000 customer sites in over 42 metropolitan markets.
OUR CUSTOMERS
We serve the leaders in the foodservice industry which include - McDonald's, Burger King, Jack in the Box, Albertsons, White Castle, KFC, Carrabba's, Applebee's, Chili's, and leading independant restaurants.
SUMMARY
The CUSTOMER SUPPORT SPECIALIST is responsible for providing world-class customer service for our local and national food service accounts and handling inboard technical service calls & billing related related calls. This position will work in our RTI centralized call center located at the Corporate Offices in Eagan,
ROLES & RESPONSIBILITIES
- Provides telephone support to external customers related to RTI's specialized restaurant equipment.
- Tracks customer communication and updates information in RTI's CRM software.
- Assesses customer's needs and provides appropriate method of support and communication to the necessary location.
- Provides appropriate troubleshooting over the phone by utilizing provided troubleshooting documents.
- Prepares daily / weekly / monthly call reports.
- Cross trains in other functions of the RTI Call Center (ie. Billing, collections, etc).
- Experience: 1+ years related experience and/or training in hands on equipment repair and customer service.
- Must be able to work some nights and weekends depending on need.
- Education: High school diploma or equivalent.
SCHEDULE
7:00am - 3:00pm Monday, Tuesday, Thursday, Saturday
To protect our employees and customers and provide a safe and healthy work environment, new hires are required to successfully complete a Criminal Background Check, Motor Vehicle Records, DOT Physical Exam (DOT employees only), and Pre Hire Drug Screen Exam.
RTI, Inc. is an Equal Opportunity Employer F/M/D/V
| Location: | Corporate United States |
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THIS JOB HAS EXPIRED
Restaurant Technologies
Investors: ABS Capital PartnersAll Jobs: at Restaurant Technologies
| Web Site: | www.rti-inc.com |
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| Headquarters: | 3711 Kennebec Drive Suite 100 Eagan, MN 55122 United States |
| Industry: | Consumer Products and Services |
