Customer Support Specialist HealthHelp, Inc.
THIS JOB HAS EXPIRED
Establish and maintain effective relationships with customers (internal and external) by determining the customers? requirements and looking for new ways to provide value to the customers.
Supports RadSite by following processes to review and update facility database
Uses Microsoft Office tools and Portal to review target facility groups to identify and correct duplicates and other issues related to facility demographics
Communicate professionally with customers to verify information and assist with all aspects of RadSite participation
Provides quality customer service through interaction with providers, administrative staff and others
Works with Supervisor and other management to facilitate smooth transition of large provider group?s program participation by managing enrollment and data input process using spreadsheets and other data tools
Identifies and communicates opportunities for improvement to better control data intake from various departments
Assist with the preservation and continuous development of an accurate database. Ensure the consistency of data used in reporting and analysis functions.
Maintains documentation of projects and tasks according to RadSite?s documentation policy
Prepares various reports needed to support RadSite?s internal and external requests
Provides administrative support to the Program Support Department if needed
Carries out other projects and responsibilities as assigned
Participates and understands scope of responsibility pertaining to ongoing RadSite Projects
BA/BS Degree preferred
Customer Service-Oriented with a professional demeanor at all times
Excellent verbal and written communication skills ? fluent in English
Above-average proficiency with Microsoft Office software: Internet Explorer, Microsoft Outlook, Excel, and Word. Advanced knowledge of Excel and relational databases is desirable.
Strong analytical, problem solving, and interpersonal skills are required. Attention to detail is a must.
Self-discipline to work independently and complete work on time with minimal supervision
Excellent oral and written communication skills. Able to communicate effectively with Program Support personnel as well as all levels of customer management including, but not limited to senior management.
Must work effectively with a team and be able to interact with a variety of staff members throughout the organization.
Ability to prioritize and manage concurrent projects, demonstrate initiative and creativity and work independently. Prior project management experience a plus.
Ability to recognize potential and actual problems and work with the team to develop solutions and implement an effective course of action.
Experience or knowledge of the healthcare industry is desired
||Houston, TX |
THIS JOB HAS EXPIRED