Customer Support Specialist I Vertafore, Inc.
THIS JOB HAS EXPIRED JOB BRIEF
Vertafore is looking for a Customer Support Specialist (CSS), Tech Support to combine their experience in troubleshooting computer hardware, software, networks, database platforms, and operating systems in a call center environment to support cutting-edge software solutions. You will have the opportunity to train and work with emerging technologies in a customer centric atmosphere that cultivates teamwork to accomplish results. Continued growth dictates our need for a candidate that will be highly motivated, focused, energetic and able to work in a fast paced environment.
You will be directly impacting the customer?s ability to improve productivity, manage account needs, standardize and streamline processes, as well as capture data for strategic decision-making. You will also be the ?face? of Vertafore with our customers.
Exceptional interpersonal and customer support experience required.
Excellent verbal and written communication skills.
Strong analytical and critical thinking skills
Proficiency in troubleshooting computer hardware, software, database platforms, and networks
Proficient with Microsoft Office Products.
Experience with T-SQL and SQL Server preferred
Experience supporting customers thru a variety of contact channels including chat, email and phone
We have a smart, driven, collaborative team working in the Conyers site, and managers are dedicated to growing their people and offering an opportunity that allows you to make an impact in your career, get the recognition you deserve and maintain a life/work balance. Our work culture focuses on accountability, transparency, teamwork, open door policy to management, and putting customers first. We offer weekly luncheons, top of the line hardware, offsite and onsite technical training. We also have an onsite gym, cafeteria, soda fountains, and break rooms. At lunch, you?ll find your fellow employees playing chess, table tennis, foosball, watching TV, or taking a walk in one of our available trails.
Travel would be 10% or less.
WHY VERTAFORE: Be part of the transformation, unleash your potential and make an impact!
Over the past 40 years, Vertafore has advanced the business of insurance by bringing together the best software in the industry to help agencies, carriers, and MGAs run their organizations. Today, we?re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, cut costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore helps our customers deliver exceptional value to their clients with innovative, intuitive, and comprehensive products and services. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight? right when customers need it most.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law equal employment. Visit http://www.vertafore.com/careers today!
||Conyers, GA |
THIS JOB HAS EXPIRED