Customer Support Specialist I Vertafore, Inc.
THIS JOB HAS EXPIRED Vertafore is looking for Customer Support Specialist to support a cutting-edge software solution, most specifically in the area of insurance agency management systems. You will be directly impacting the insurance agencies? ability to improve productivity, manage account needs, standardize and streamline processes, as well as capture data for strategic decision-making.
WHO ARE YOU?
95% of time spent troubleshooting problems and answering questions via inbound phone calls, chats or written internet based inquiries
Deliver consistent and excellent customer service utilizing learned soft skills and other professional behaviors
Analyze problems within the software application and recommend corrective action
Ability to consistently meet call center metrics and customer satisfaction goals
Provide clear and concise documentation regarding customer problems and resolution
Escalate unresolved issues promptly to resolve customer issues
Recommend solutions for our knowledgebase to help customers and others in Support with troubleshooting
Ability to identify customer needs and escalate to Sales or other departments when applicable
Ability to adhere to a predetermined work schedule as outlined in the Customer Support attendance policy
QUALIFICATIONS AND REQUIREMENTS
Insurance Agency experience preferred
2 years of call center or client support related experience preferred including both inbound calls and chats
Ability to perform remote troubleshooting and problem resolution.
Strong analytical and critical thinking skills
Ability to multi-task, work independently, and also work within a team environment with minimal supervision
Ability to work in a fast paced environment where changes to procedures are common
Proficient with Microsoft Office Products
Exceptional interpersonal and customer support experience required.
Excellent verbal and written communication skills.
Follow standard practices and documented procedures in analyzing situations or data from which answers can be readily obtained.
Detail-oriented and work with a high degree of accuracy and efficiency.
Apply company policies and procedures to resolve routine issues.
Experience with insurance software applications such as Sagitta, AMS360, Benefit Point and ImageRight preferred
Experience supporting customers thru a variety of contact channels including chat, email and phone
Travel would be 10% or less.
WHY VERTAFORE: Be part of the transformation, unleash your potential and make an impact!
Over the past 40 years, Vertafore has advanced the business of insurance by bringing together the best software in the industry to help agencies, carriers, and MGAs run their organizations. Today, we?re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, cut costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore helps our customers deliver exceptional value to their clients with innovative, intuitive, and comprehensive products and services. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight? right when customers need it most.
||Pulaski, TN |
THIS JOB HAS EXPIRED