Customer Support Specialist I Vertafore, Inc.
THIS JOB HAS EXPIRED Vertafore is looking for Customer Support Specialist to support a cutting-edge software solution, most specifically in the area of insurance agency management systems. You will be directly impacting the insurance agencies? ability to improve productivity, manage account needs, standardize and streamline processes, as well as capture data for strategic decision-making.
WHO ARE YOU?
95% of time spent troubleshooting problems and answering questions via inbound phone calls, chats or written internet based inquiries
Deliver consistent and excellent customer service utilizing learned soft skills and other professional behaviors
Analyze problems within the software application and recommend corrective action
Ability to consistently meet call center metrics and customer satisfaction goals
Provide clear and concise documentation regarding customer problems and resolution
Escalate unresolved issues promptly to resolve customer issues
Recommend solutions for our knowledgebase to help customers and others in Support with troubleshooting
Ability to identify customer needs and escalate to Sales or other departments when applicable
Ability to adhere to a predetermined work schedule as outlined in the Customer Support attendance policy
QUALIFICATIONS AND REQUIREMENTS
Insurance Agency experience preferred
2 years of call center or client support related experience preferred including both inbound calls and chats
Ability to perform remote troubleshooting and problem resolution.
Strong analytical and critical thinking skills
Ability to multi-task, work independently, and also work within a team environment with minimal supervision
Ability to work in a fast paced environment where changes to procedures are common
Proficient with Microsoft Office Products
Exceptional interpersonal and customer support experience required.
Excellent verbal and written communication skills.
Follow standard practices and documented procedures in analyzing situations or data from which answers can be readily obtained.
Detail-oriented and work with a high degree of accuracy and efficiency.
Apply company policies and procedures to resolve routine issues.
Experience with insurance software applications such as Sagitta, AMS360, Benefit Point and ImageRight preferred
Experience supporting customers thru a variety of contact channels including chat, email and phone
Don't miss this opportunity to join Vertafore - the leading provider of software and information to the insurance industry; acknowledged by Inc. magazine as one of the nation?s fastest growing private companies and awarded multiple top honors in the 2011 Vanguard in Insurance Practices awards as the ?best of the best? in terms of value delivered to customers.
Vertafore leverages a unique industry presence to deliver meaningful solutions - powerful technology, critical information and robust insights to help organizations effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 17,000 customers and 500,000 users gain a competitive advantage to accelerate their business performance.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law equal employment. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
Vertafore Company Overview
Vertafore, Inc. is a leading provider of software and information to the insurance industry including independent agents, brokers, MGAs, carriers and reinsurers. For more than 30 years, Vertafore has leveraged a unique industry presence to deliver meaningful solutions?powerful technology, critical information and robust insights to help organizations effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 17,000 customers and 500,000 end users gain a competitive advantage to accelerate their business performance.
Currently, over 1,200 employees nationwide, with continued growth plans well into the future. Our corporate headquarters are in Bothell, WA with offices nationwide. We offer competitive compensation and benefit packages along with 18 days PTO/10 paid holidays, free parking and company sport teams and much more. A big advocate of training, development and promoting from within, we have a vested interest in our employees.
Vertafore is privately held by TPG Capital, the global buyout group of TPG, a leading private investment firm with a long-standing global presence. Founded in 1992, TPG Capital has $48 billion of assets under management and has extensive experience with global public and private investments executed through leveraged buyouts, recapitalizations, spinouts, growth investments, joint ventures and restructurings.
||Woodland Hills, CA |
THIS JOB HAS EXPIRED