Customer Support Specialist (Mobile) Zillow
THIS JOB HAS EXPIRED Zillow is hiring motivated customer advocates to support users of its real estate and mortgage mobile applications. The Customer Support Specialist will report to the Customer Support Manager on Zillow's Customer Support Real Estate team.
Work daily with real estate professionals (agents and brokers), consumers (home owners, buyers, sellers), and internal employees.
You have a strong commitment to providing education and resolving issues while maintaining a high level of professionalism and customer service.
You will be an expert on all Zillow Real Estate products, features and functionality.
Support Zillow's new products as they launch, and stay abreast of industry events to understand how these changes might impact our product and customers
. Respond to all customers within assigned service levels and take ownership of resolving customer issues.
Meet defined goals and activity metrics using Salesforce.
Team Player- is willing and able to openly communicate with all customers (internal and external) and be able to adapt quickly to changes.
Candidates should have at least two years' experience in a customer service or communications role.
You must see customer service as vital to the success of an organization and must be passionate about satisfying our customers.
Solving problems and making customers happy are what we're all about!
Experience using various channels for delivering customer support, including phone, email, live chat, and online community forums.
Excellent communications and interpersonal skills.
Able to work effectively and efficiently with customers who have varying degrees of product and technical proficiency.
Previous experience in Salesforce or other CRM software. Proficiency in Microsoft Office is a must. Excellent problem-solving skills, with a technical aptitude.
A quick and flexible learner.
We move quickly here and the industry moves quickly, so you have to be willing and able to grow with us.
Experience in real estate / advertising / internet / and or media environment is preferred. Attention to detail for documentation required per policy is a must.
Occasionally work on weekends ( 2-3 hrs per day) Resourceful, and savvy with database searches, internet searches and finding new ways to solve issues.
4 year degree preferred.
||Seattle, WA |
THIS JOB HAS EXPIRED