Customer Support Specialist Zeltiq Aesthetics, Inc.
THIS JOB HAS EXPIRED Description
Provide world class customer support to direct customers worldwide as well as the ZELTIQ domestic Sales team. This position requires an extensive understanding of company products and processes especially those related to sales processes and sales administrative concepts and policies.
Essential Duties and Responsibilities include the following (other duties may be assigned.):
? Serve as liaison between direct sales personnel, customers and various entities at corporate headquarters. Maintain excellent communication skills.
? Execute the entire order to cash process for direct customers, from initial quote through revenue recognition and collections.
? Execute all aspects of the direct customer sales process through order processing, scheduling, logistics and overall account management; fulfills assigned administrative order to cash obligations.
? Answer incoming telephone calls from internal and external customers according to standards set and exercise judgment in the handling of the call.
? Utilize the ERP system (SAP) to enter orders in SAP for systems, consumables, sales trunk stock, process refunds and credits in a timely manner.
? Maintain CRM system (SAP, salesforce.com) to contain updated customer and field personnel information.
? Coordinate system deliveries including new system sales, demos systems and service or replacement components with our logistics partners and customers.
? Document and track customer new system device set up and create standard warranty contracts.
? Support e-commerce order process including training customers.
? Perform the processes related to the sales and marketing programs.
? Manage the North America region demo process including scheduling and facilitating demo delivery and pick up schedules.
? Assist with warranty contract management and processing extended warranty contracts.
? As the liaison between the customer and the internal staff, works closely with inventory management and sales team to assure orders are efficiently processed and customer delivery expectations are met.
? Develops and cultivates favorable relationships with existing and potential customers.
? Perform other related duties as assigned.
? Associate?s degree preferred or equivalent combination of education and experience. A minimum of 1-3 years related experience required. Previous experience in supporting the sales process for a medical device company.
? Previous experience in managing timely sales and service order processing and documentation completion.
? Able to work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
? Strong ability to multitask throughout day on both phone queues and email.
? Excellent communications skills, both written and oral. Excellent organizational skills.
? Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint and Access).
? Experience with saleforce.com preferred.
? Highly motivated and dedicated individual.
? Responsible for performing all duties in compliance with FDA?s Quality System Regulation (QSR), ISO13485, the Canadian Medical Device Regulations, and all other international regulatory requirements with which ZELTIQ complies.
||Pleasanton, CA |
THIS JOB HAS EXPIRED