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Customer Support Specialist Black Arrow
THIS JOB HAS EXPIRED
BlackArrow seeks an enthusiastic and highly motivated Customer Support Specialist for our growing Client Services team. This individual serves a critical role in ensuring the BlackArrow customers, including major programmers like NBC Universal and nationwide service providers like Comcast, get the greatest value from BlackArrow?s hosted service offerings.Responsibilities:
Develop and maintain an in-depth knowledge regarding the capabilities of BlackArrow products and services
Work closely with technical team members to determine and present custom product configuration solutions
Engage with BlackArrow partner teams to ensure and verify that campaign launches are successful
Provide BlackArrow customers with ongoing configuration support and troubleshoot technical issues throughout the campaign lifecycle, from simple campaign entry errors to lower level system diagnostics
Manage multiple customer projects simultaneously
Ability to assess and prioritize customer requests and projects
Act as point of contact for implementation details between BlackArrow customers, Sales, Client Services and Operations teams
Collaborate with BlackArrow Sales and Client Services to maximize product and services usage while providing subject matter expertise regarding best practices and system capabilities
Guide BlackArrow customers through advertising campaign planning and setup
Minimum qualifications:
4+ years technical support or professional services experience
Experience with trouble ticketing procedures and software tools
Demonstrated ability to maintain high service quality in keeping with service level agreements (SLAs), as measured through ?time-to-respond,? ?resolution time?, ?root cause analyses?, and ?irrevocable corrective actions?
Experience navigating Linux operating systems
Excellent interpersonal and communication skills
Excellent problem solving skills
Strong writing skills in order to document solutions for customers
Preferred skills:
Comprehensive understanding of the online media marketplace
Experience with cable TV/IPTV related technologies is a plus
Hands-on experience with scripting languages (e.g. linux shell script or perl)
| Location: | San Jose, CA United States |
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THIS JOB HAS EXPIRED
Black Arrow
Investors: Intel Capital, Mayfield Fund, Polaris Venture PartnersAll Jobs: at Black Arrow
| Web Site: | www.blackarrow.tv |
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| Headquarters: | 155 Bovet Road Suite 207 San Mateo, CA 94402 United States |
| Industry: | Software |
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