Customer Support Specialist Zillow
THIS JOB HAS EXPIRED Customer Support Specialist
Zillow is hiring motivated customer advocates to support users of its real estate and mortgage website. The Customer Support Specialist will report to a Customer Support Lead and Manager on Zillow's Customer Support Real Estate team.
Work daily with real estate professionals (agents and brokers), consumers (home owners, buyers, sellers), and internal employees. You have a strong commitment to resolving customer issues while maintaining a high level of professionalism and customer service.
You will be an expert on all Zillow Real Estate products, features and functionality. Support Zillow's new products as they launch, and stay abreast of industry events to understand how these changes might impact our product and customers.
Customer feedback advocate. Help us gather, analyze and present customer feedback to product and business teams at Zillow to improve what we do and the way we do it.
Respond to all customers within assigned service levels and take ownership of resolving customer issues.
Meet defined goals and activity metrics using Salesforce.
Team Player- is willing and able to openly communicate with all customers (internal and external) and be able to adapt quickly to changes.
Candidates should have at least two years? experience in a customer service or communications role. You must see customer service as vital to the success of an organization and must be passionate about providing excellent support to our customers. Solving problems and providing solutions and options to our customers are what we?re all about!
Experience using various channels for delivering customer support, including phone, email, chat, social media and online forums.
Excellent communications and interpersonal skills. Able to work effectively and efficiently with customers who have varying degrees of product and technical proficiency.
Previous experience in Salesforce or other CRM software.
Proficiency in Microsoft Office is a must.
Excellent problem-solving skills, organized, detail oriented with a technical aptitude. A quick and flexible learner. We move quickly here and so does technology, so you have to be willing and able to grow and learn with us.
Experience in real estate / advertising / internet / and or media environment is preferred.
Occasionally work on weekends ( 2-3 hrs per day)
Resourceful, and savvy with internet searches and finding new ways to solve issues.
4 year degree preferred.
||999 Third Avenue |
Seattle, WA 98104
THIS JOB HAS EXPIRED