Customer Support Specialist Mindspark
THIS JOB HAS EXPIRED The Mindspark Customer Support team is dedicated to supporting and growing the company's passionate base of global users, and providing them with the highest levels of service. We are responsible for supporting users from a broad range of products, from Casual Games to Virtual Worlds. Customer Support team members are expected to be proactive, motivated, organized, responsible, and able to work well in a fast-paced, team-oriented environment.
As a Product Support Specialist you will be the point person for our customers answering questions via email, and some phone, about our products. You will act as a liaison to our product teams by providing valuable feedback and keeping on top of the latest product launches and enhancements. If you have fine-tuned the art of multi-tasking and have excellent communication skills, we'd like to hear from you.
The ideal candidates will possess a passion for service, an abundance of Internet knowledge, and have a clear understanding of the word 'teamwork.'
2-4 years experience in a related customer support role Experience using MS Office, IE, general web knowledge
Ability to work in a high activity/pace environment
Excellent verbal and written communication skills
Excellent customer service and interpersonal skills
Excellent organizational skills and ability to work both independently and in a team environment
You must have great analytical skills, attention to detail, and the ability to learn quickly
Commitment to accuracy and timeliness; strong problem solving skills; responsible, self-motivated to work with minimum supervision; calm under pressure, with flexibility and adaptability to rapidly changing environment.
Must be able to work weekends and some holidays.
Technical knowledge and software testing experience a plus
Type at least 50 wpm
experience with virtual environments a plus
||White Plains, NY |
THIS JOB HAS EXPIRED