Customer Support Technician (Phone) Mark Andy, Inc.
THIS JOB HAS EXPIRED Mark Andy is seeking a Customer Support Technician (Phone) to provide technical support for domestic and international customers, as well as fill in as back up for other customer service functions. If you are interested in this position, please email your resume and any other pertinent information to Mark Andy Human Resources.
Duties include but are not limited to the following
Provide technical support for all customers via the phone, fax, or email. This will require coordination of internal resources such as Engineering, Manufacturing, Accounting, Sales and Customer Service.
Be the main contact for all international support needs and provide follow up responses.
Actively seek revenue generation opportunities that include selling service calls, PM programs, retrofit opportunities, and any further business development programs.
Be available for after hour and weekend support on a rotation schedule.
Support all company policies and procedures, including ISO.
Excellent customer service and interactions skills
Excellent written and verbal communications skills.
Problem solving skills in both mechanical and electrical areas.
Read electrical schematics, pneumatic diagrams, and mechanical drawings.
Great attention to detail and strong organizational skills.
At least 5 years of experience with Mark Andy equipment.
High School degree plus electrical or mechanical Associates degree, or equivalent experience.
Precision measurement tools
Training/ISO Procedures Required
Oracle functional training as needed
Service database navigation and functionality
ACD phone navigation
Shop VP navigation
QPRO219-001 Technical Service Process and related documents
Climate controlled office environment, no physical discomfort due to temperature, dust, noise and the like. May have limited exposure to manufacturing areas that require the usage of PPE.
Frequently required to sit. Occasional walking, standing, stooping and kneeling. Frequently lift up to 10 pounds, occasionally lift or move up to 25 pounds.
||Chesterfield, MI |
THIS JOB HAS EXPIRED