Customer Survey Analyst Extend Health
THIS JOB HAS EXPIRED Description
Extend Health, Inc. is a business segment of Towers Watson & Co. and operates the largest private Medicare exchange in the country. Founded in 2004, the Extend Health Medicare Exchange and the company?s licensed and certified benefit advisors have helped hundreds of thousands of Medicare-eligible retirees and their dependents identify and evaluate private Medicare plans that best meet their needs and budgets based on their individual medical and pharmaceutical needs. Extend Health has also helped Fortune 500 companies, unions, and municipalities realize significant savings for healthcare coverage for Medicare-eligible retirees when compared to employer group plans.
This position is responsible for building and maintaining effective relationships with our various customers through effectively and efficiently responding, distributing, and analyzing survey results and properly documenting service issues. Candidates must have the ability to consistently provide customer service that meets or exceeds the company's Customer Service quality and compliance standards. This position serves as a point of contact regarding the customer feedback
Ability to maintain professionalism while working with customers
Consistently provide top-tier, high-level customer service to our clients/customers
Maintain and update customer records needed to provide quality service
Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them
Use problem solving skills to identify root causes of service related inquires and provide feedback on how to overcome the issue
Communicate effectively with other departments within Extend Health to maintain and resolve service related inquiries within the service level agreements set by the company
Communicate customer concerns with Team Leader and/or Unit Manager to promptly and effectively address any outstanding issues
Communicate any telephone or system defects with Team Leader and/or Unit Manager to promptly overcome any potential problems
Distributing and collecting survey responses
Analyze and report data from surveys collected
Previous customer service experience in a call center environment
Previous experience distributing, collecting, and analyzing surveys
Excellent written communication skills
High level of proficiency using Microsoft Excel
Excellent verbal communication skills, including the ability to communicate effectively with co-workers and clients
Ability to communicate effectively with a mature population (65+)
Keyboard/personal computer skills (35 WPM)
Data entry with focus and skills
Ability to navigate the internet
Personal time management and organizational skills to meet productivity objectives
Physical Demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing duties of the job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, controls, keyboards; work on desktop or laptop computers; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift up to 15 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability adjust focus.
Work environment: The noise level in the work environment is usually moderate to low.
Equal Employment Opportunity:
The Company is an equal opportunity employer and makes employment decisions on the basis of merit. In accordance with applicable law, the Company prohibits discrimination based on race, color, religion, sex, pregnancy, age, national origin or ancestry, physical or mental disability, genetic characteristic, veteran status, or any other consideration protected by federal, state or local laws. All such discrimination is unlawful. It is our policy to recruit, hire, train, develop and promote the best people available, based solely upon job-related qualifications.
||South Jordan, UT |
THIS JOB HAS EXPIRED