Customer Technical Lead / DevOps Caring.com
About Caring.com and the Job
Caring.com seeks an individual with both a technical and customer orientation to be the point person for building out, monitoring, and improving API-based integrations with our customers.
We work with hundreds of senior care organizations (home care agencies, assisted living companies, etc.) to match caregivers and their loved ones with services that they need. We implement back-end system integrations with many of these organizations to share customer and performance marketing information.
We are looking for an individual to take responsibility for on-boarding and supporting senior care organizations as we test and implement back-end integration between their systems and ours. This hands-on job requires someone who is both technical and great at working with customers. The job is ideal for an individual who has some experience with software development and would like to learn more from our extremely talented engineering team.
Be the primary contact for our business customers as they integrate with our systems;
Implement integrations using our our software platform (Ruby on Rails, SQL, git );
Perform project management duties, so that new integrations launch on-time and without defects;
Monitor existing integrations for problems and needed upgrades;
Guide the engineering team to add necessary functionality to our platform.
Excellent communication skills and rapport with customers;
Solid understanding of how the Web works, including protocol-based integration: HTTP, REST, SOAP, FTP, etc.;
Programming experience -- Ruby language experience is a bonus, but if you lack that, we will train;
Project management expertise/experience;
A four year degree in a technical field is a big plus.
Founded in 2007, Caring.com is a leading online destination for people seeking information and support as they care for aging parents, spouses, and other loved ones. Our mission: to help family caregivers make better decisions, save time and money, and feel less alone -- and less stressed -- as they face the many challenges of caregiving.
More than 40 million people in the United States care for someone over age 50, yet most have little preparation or experience when they begin their caregiving journey. To make that journey a little easier, we provide thousands of original articles, helpful tools, advice from more than 50 leading experts, a comprehensive directory of caregiving services, and the collective wisdom of an involved community. Our seasoned executive team, editors, and technical staff have decades of experience producing award-winning health and family media, architecting elegant and performant systems, and nearly all of us have first-hand experience as caregivers.
Our office is in San Mateo, California, just two blocks from the Hillsdale CalTrain station and convenient to Highways 92, 101, and 280. We offer a competitive salary, stock options, health/dental/vision coverage, and a 401K plan. We're a venture-backed company funded by DCM, Intel Capital, Shasta Ventures, and Split Rock Partners.
||2600 S. El Camino Real |
San Mateo, CA 94403