Customer & Technical Support Specialist Passport Health Communications

Exempt/Non-Exempt:Non-Exempt
Benefits:Comprehensive Benefits Package
Employment Type:Full Time
Department:Nebo Systems Division
Description:Passport Health Communications, Inc., a nationally recognized pioneer developing innovative solutions for the healthcare industry and one of Healthcare Informatics Top 100 Healthcare Companies, is seeking a Software Developer.

The Technical Support Specialist is responsible for providing support and service, via email or phone, to our external and internal customers.

If you are looking for a growing, values-oriented, dynamic environment where you can make a difference let us hear from you

--Competitive salary PLUS bonus and comprehensive benefits package--
Duties: Stellar support of our Software-as-a-Service (SaaS) products.
Communicate effectively and enthusiastically with clients via telephone or email.
Thorough resolution of technical and customer support issues and appropriate escalation of cases. Respond to routine and emergency support calls from clients.
Educate customers on the product features
Listen to customers and solicit feedback
Adhere to service best practices, policies and procedures.
Handle large volume of voice and email cases. Proficiently and accurately log all cases.
Maintain advanced knowledge of all product and service changes.
Participate in after-hours on-call rotation schedule
Other duties as required.
Qualifications: Customer Service/Support experience required
PC, Internet and Microsoft Office experience required
Outstanding Customer Service skills
Demonstrated ability to quickly learn different products and solutions
Get-it-done attitude
Ability to remain calm and focused in a changing and fast paced environment
Exhibits excellent listening and comprehension
Comfortable with technology
High School Diploma
Equivalent combination of education and experience may be considered
SalesForce.com experience a plus
HDI (Helpdesk Institute) Certification a plus

Healthcare experience preferred in the following environments:
Physician/Hospital Billing
Insurance or Clearinghouse
Hospital Admitting or Business Office

Attitude, Teamwork, Professionalism and Customer Service Skills must exceed customer expectations

NOTE TO STAFFING AGENCIES, THIRD-PARTY RECRUITERS AND SEARCH FIRMS:

Location:	Oakbrook Terrace, IL United States