Data Quality Manager Accolade
Data Management at Accolade
Accolade is making significant investments in our enterprise data management team and platforms. The Data Management team is undergoing significant growth and we are looking for talented individuals to help deliver on our strategy to build a data and technology driven organization. The department mission is to design and deliver an integrated data management platform that addresses operational as well as analytical needs of the organization. Our goal is to leverage our unique data acquisition position to empower Accolade to deliver on our mission of simplifying healthcare through high quality and high availability data. The department is responsible for: Data Governance, Data Architecture, Database Development, Data Solution Delivery, Database Administration and Operational Support.
The Data Management Quality Assurance Manager is responsible for developing, implementing, and maintaining a data quality assurance (QA) program to ensure that the highest level of quality is reflected across all data environments. This individual will lead the department and organization in maintaining data quality consistency throughout the data lifecycle inclusive of the design, define, build and maintenance phases through quality checkpoints and testing. Included is ownership and prioritization of all Data Management service tickets to ensure that quality data and process improvements are identified, measured and addressed.
The Quality Assurance Manager will also be responsible for developing, managing and communicating data quality metrics for employers, providers and Accolade teams to ensure we are delivering a data management culture of continuous improvement. This individual will be key member of the Data Management leadership team and will advise peers and Accolade leaders on best practices for defining, measuring and reporting data quality metrics.
Leads a small team of Data Quality and Operational Analysts who are responsible for enterprise data quality from partner data acquisition through to internal data origination.
Educate and lead the QA team through all aspects of performance management and coaching as needed.
Assures the viability, functionality and effectiveness of essential tools such as IDQ, QTC, etc?.
Works with Data Management Delivery Leads and Solution Architects to anticipate, identify and communicate client release data quality issues and takes corrective action, escalating as needed, to resolve and achieve commitments.
Own and manage the Data Management Service Ticket queue and ensure that all ticket escalations are closed within defined SLAs.
Work with organizational peers within the Application Development, Client Implementation and Infrastructure teams to ensure that the enterprise QA/Test environments are updated and available to support all cross-organizational programs and initiatives.
Work closely with the Data Management Program Director to ensure that QA resources are allocated appropriately across the Agile Development teams and meeting commitments.
BS/BA degree in computer science or related business discipline.
Minimum of 7 years of quality assurance experience, to include a minimum of 3 years in a lead role or management position.
5-7 years working with and evaluation quality process tools to advance automation and reporting of key organization quality performance metrics and tracking.
Strong analytical skills and experience with implementation and administration of Software or Data Quality Assurance metrics, such as defect profiles and performance to entry/exit criteria.
Excellent problem solving, interpersonal communication and project management skills a must.
Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner.
Must have a desire for achieving excellence in customer satisfaction, process and product quality and reliability.
Strong understanding of Agile Development Life Cycles and contemporary quality assurance processes and automated tools.
Must have experience in managing and working with distributed team members.
Knowledge of and experience in the Healthcare industry a plus.
Must be extremely detail-oriented with respect to documentation and communication
Must be willing to work occasional nights and weekends to support client implementations.
Executive presentations and ability to communicate effectively with ?C? level executives will be required.
||Plymouth Meeting, PA |