Data Specialist ForeSee

As a pioneer in customer experience analytics, ForeSee continuously measures satisfaction across customer touch points and delivers critical insights on where to prioritize improvements for maximum impact. Because ForeSee?s superior technology and proven methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by confidently optimizing the efforts that will achieve business and brand objectives. The result is better business for companies and a better experience for consumers. Visit us at www.ForeSee.com for customer experience solutions and original research.



We offer a fun and friendly work environment with monthly gatherings ranging from bowling to picnics. We provide competitive pay and benefits, including an onsite workout facility.




This position is a non-client facing role that is focused on supporting survey deployment, testing, data analysis, and delivery of results to a client.





Full ownership of the survey deployment process, including:

Questionnaire data input and testing

Working with research analysts to update and maintain deployed surveys

Coordinating survey deployment process with internal client service team and technical team

Assistance in data analysis and reporting, including:

Processing data requests using in-house analytic tools

Creating reports using MS Excel, MS Access, MS Powerpoint, SPSS

Processing standard reports and sending to clients

Creating charts in MS Excel

Task Tracking and Process Improvement

Tracking survey activity

Maintaining survey quality

Managing data collection in email surveys

Updating process documents

Proactively working within the Delivery Operations Team and with other internal teams to streamline deployment and reporting processes

Managing username and passwords to data portal



Bachelor degree required

1-2 years professional work experience preferred

Education or work experience in Market Research or Survey Design preferred

Excellent MS Office skills (Excel, Access, Power Point, Word)

Programming experience (Visual Basic), experience with SPSS or other statistical software, or prior experience with data manipulation preferred

Excellent time management skills

Successful implementation and follow-through on projects

Basic knowledge of statistics preferred

Ability to accept and act on constructive feedback

Interest in internet research, web analytics, market research, or customer satisfaction research

Location:	625 Avis Drive Suite 200 Ann Arbor, MI 48108 United States