Austin Categories:
Database Application Support Specialist Certica Solutions
THIS JOB HAS EXPIRED
COMPANY DESCRIPTIONAbout Certica Solutions ( www.certicasolutions.com )
Certica Solutions provides performance management solutions to K-12 school districts, giving administrators and educators the ability to easily analyze, track and improve performance through better use of student, school and teacher data. Founded in 2001, Certica counts among its users nearly 600 school districts, charter schools and private schools, as well as a number of educational service agencies nationwide.
Certica Solutions has recently committed to the establishment of an office in the Austin, Texas area as part of its expansion strategy, with a primary focus on client services and product development functions. This position will be one of the initial positions in the Austin, Texas location.
JOB DESCRIPTION
The Database Application Support Specialist will combine data management, customer service, organizational and operational skills, to support users of Certica?s K-12 education software applications. The Database Application Support Specialist will report to the Director, Client Services and will be located in the Austin, Texas area, at Certica?s newest office location.
The Database Application Support Specialist will provide first-line customer support, track and diagnose issues, monitor operational functioning and usage, and provision and maintain Software-as-a-Service (SaaS) applications for Certica?s customers. Certica?s SaaS applications provide management and reporting of student, school and teacher data; as such, the Database Application Support Specialist will have experience in data management and familiarity with databases and software applications.
Essential Tasks and Responsibilities:
Serve as a front-line responder and advocate for users of Certica?s K-12 education SaaS applications;
Respond to first-line customer inquiries via email, web and phone;
Track and diagnose customer issues related to data, databases and hosted operations;
Implement and support SaaS applications for new and existing customers, including account and user setup, database connectivity, and application reporting;
Provide real-time knowledge transfer and product support for trained users;
Maintain support systems, including case tracking, bug tracking, schedules, spreadsheets and usage reports;
Collaborate with members of the Certica product development and client services teams;
Provide input to market requirements and learning content;
Implement periodic system updates and upgrades;
Some evening and weekend hours will be required.
QUALIFICATIONS
5+ years in technical customer support roles with a software company or information technology services firm;
Hands-on experience with software applications, database management and/or data administration;
Excellent verbal and written communication skills;
Excellent time management skills;
A ?Type A? personality with a high degree of executive functioning who can manage multiple tasks and projects with flexibility and confidence;
A customer-focused, self-starter and problem-solver who can make judgments and set priorities based on business strategy and customer urgency;
Strong willingness to collaborate with colleagues and work on teams;
Experience with Salesforce.com or other case tracking system;
Strong experience with MS Word and MS Excel; MS Project a plus;
Experience with SaaS a plus;
Experience in the K-12 education sector a plus;
Bachelor?s degree required; computer science major a plus.
ADDITIONAL INFORMATION
All your information will be kept confidential according to EEO guidelines.
Compensation will be commensurate with experience
Excellent benefits package
| Location: | Austin, TX United States |
|---|
THIS JOB HAS EXPIRED
Certica Solutions
All Jobs: at Certica Solutions| Web Site: | www.certicasolutions.com |
|---|---|
| Headquarters: | 301 Edgewater Place Suite 110 Wakefield, MA 01880 United States |
| Industry: | IT Services |
