Database Solutions Specialist Guidewire Software

Guidewire Software exclusively serves the P&C insurance industry. We build and implement the core systems on which insurance carriers run their businesses. Unlike the legacy systems they are designed to replace, Guidewire applications support the workflow, collaboration with external partners, and rule-based decision-making that characterize modern underwriting and claims operations.
Guidewire applications also:

• Support personal, commercial, and workers compensation product lines
• Share a 100% web-based, Java technology platform
• Are optimized for scalability and integration

We are especially proud of our upgradeable and extremely flexible technology, and our unmatched level of customer success. Guidewire Software's Professional Services consultants work on-site in partnership with our customers to achieve successful implementations, while our Silicon Valley-based engineering team handles all product development.
To solidify our successful implementation track record, we developed a SolutionCenter that acts as the liaison between Professional Services, QA, and Development during our implementations and an on-demand basis following implementation. In addition, this team works very closely with our Customer Support team to ensure implementation and production related issues/information is shared between teams.
The Database Solutions Specialist within the SolutionCenter provides troubleshooting, diagnosis, and escalation of both Guidewire implementation project and customer production database related issues for our Services Consultants, Partners, and our customers. They perform detailed analysis on project and production issues to determine causes and appropriate solutions. They have substantial depth of experience in multiple types of databases (ie: SQL Server, Oracle, DB2) and have demonstrated abilities in successfully resolving challenging situations. They provide general assistance to their peers in the field, customer support and product development.
Essential Duties:

• Serve as an internal expert on database-level configuration, sizing, performance, and functional issues.
• Provide expertise to Guidewire consultants and partners working at customer sites, in addition to our Customer Support and Product Development teams, to diagnose and fix database problems that arise at a customer site;
• Serve as internal expert and advisor on RDBMS vendor and Guidewire DBA and database profiling tools available to the field and that we deliver with our products. As our products mature and our customer base expand, we're looking to give our customers and services better tools to manage their system from the database perspective. The Database Solutions Specialist will provide key input into enhancements to these tools and the priority of those features.
• Manage responses to database related issues as well as regular communications with project and customer support teams, meeting Guidewire Service Level Agreements appropriate to the audience and severity of the issues.
• Attend internal meetings, read internal materials, and make periodic presentations to the Guidewire Professional Services and Product Development groups to educate them on database-related problems, tools, and troubleshooting.
• Collaborate within the SolutionCenter team, customer support team, product development, QA, and Professional Services to resolve problems, optimize processes, and provide feedback for future improvements.;
• Additional responsibilities will include:
  
  • Authoring and maintaining white papers on best practices for database configuration and tuning.
  • Working with the development team on future product performance tuning activities, including development of data distributions and workloads that reflect actual customer experience.
  • Working closely with our SolutionCenter and Customer Support teams by providing support and direction on critical issues.

Required skills/experience:

• Successful 5 - 10 year track record of implementing or supporting complex databases for large-scale enterprise software applications.

• Strong experience in the core data database groups at both an infrastructure company (ie: Oracle, Informix, or ETL) and an application company (ie: Siebel, PeopleSoft). Has deep experience analyzing queries and tuning SQL in both the abstract sense and on a particular database, preferably Oracle SQL Server, or DB2. A large part of their role is to analyze performance runs and work with engineering and the field to optimize poor queries.
• DBA experience with a particular database (SQL ServerDB2, Oracle).
• Exposure and familiarity with Java.

• Strong oral and written communication skills.
• Demonstrated ability to efficiently manage schedules and provide ongoing support for technical projects and production customers
• Demonstrated ability to troubleshoot, enhance, and test database related fixes/patches
• Understanding of web/J2EE architecture
• Fast learner that can think out of the box and come up with creative solutions

Desired skills/experience:

• Scripting skills (Perl, Bash, etc.)
• AIX experience
• Unix administration skills
• Experience with object oriented programming
• Experience with XML, SQL and a scripting language such as VBScript and JavaScript
• Knowledge of the insurance industry or prior implementation experience on an insurance related project
• Previous implementation experience in at least two full life-cycle implementations

All applicants must be eligible to work without sponsorship in the US and provide evidence of work authorization.
Why Guidewire?
Guidewire has been chosen by more than 90 property & casualty insurance carriers of all size and lines of business as a trusted software vendor. Guidewire has been the leader in claims systems in North America since 2003, with more selections than any competitor among carriers of any size. Guidewire's team includes executive and professionals with deep experience in both insurance and technology at companies including The Hartford, AIG, GEICO, McKinsey, Oracle, Seibel, Motorola, Ariba and Kana. Guidewire was founded to meet the needs of the P&C insurance industry. The company is headquartered in San Mateo, California, with offices in London, Munich, Paris, Sydney, Tokyo, and Toronto, in addition to a geographically dispersed team of sales and services staff. Guidewire is owned by its employees and investors including U.S. Venture Partners and Bay Partners.

Location:	San Mateo, CA United States