Deployment Project Manager Granicus
Start Date: ASAP
If you are searching for a fast-paced environment with a company that seeks to bring citizens closer to government by increasing transparency, this opportunity may be perfect for you. At Granicus, our strategy is simple - we look for great people and empower them to turn their vision into reality.
About the Position:
As a member of our deployment team, primary responsibilities include troubleshooting and developing technical solutions for a variety of users around the country. This position is at the heart of our customer-focused philosophy, and thus your primary goal will be to provide excellent customer service to all of our clients. Working with the deployment Project Managers, you will assist in transitioning clients to our training team, troubleshoot test sessions when necessary and create a clean hand-off to our customer service team.
Lead a project team throughout the project life cycle from requirement analysis through deployment, and transition.
Assess and work with the sales coordinators to review proposals, and contract delivered to determine proper project plan.
Deliver on expected monthly forecasted revenue projections.
Create and build a custom project plan and deliverables for external customer to satisfy quality, time, and budget.
Provide technical guidance and leadership to customer IT to ensure that priorities and directions are aligned with the project goals.
Lead technical meetings both internally and externally with customers to review some of the following technical needs:
Assessment and documentation of prospect networks, routers, firewalls, LAN, VLANs, WANS, DMZ's etc.
Assist in creating network topology diagrams during the implementation of the project.
Hardware location and dimensions.
Audio and Video routing and cabling needs.
Installation and configuration needs of software and hardware.
Work with the Finance organization to ensure project timelines align with billing expectations.
Troubleshoot software, hardware, networking and audio-visual client issues as they arise.
Attend frequent Project planning and issue resolution calls.
Attend weekly status and project meetings as required.
Report key metrics, and process improvement recommendations to the Director of Professional Services.
Education: BA/BS in Computer Science or equivalent
Experience: 3-5 years or Project Management experience. 3-5 years in IT or equivalent
Knowledge, Skills, and Abilities:
Strong foundation in Project Management with a focus on technical implementation.
Strong foundation with project management software, and tools.
PMP certification is a plus.
Strong understanding of Project Life Cycle methodologies.
Strong understanding of architecture, design, and implementation of technical solutions.
Experience with network/systems administration.
Network and software certification a plus.
Excellent problem solving skills, particularly with regard to anticipating and solving problems, issues, risks or concerns before they become critical.
Self-motivated and able to define, plan, and implement tasks in a team environment.
Fast learning and adaptable - able to work in fast paced environment.
Flexibility to travel on rare occasions to client sites.
SalesForce.com or other CRM experience a plus.
Excellent client service attitude and team focus.
Clear sense of integrity with interest in building strong customer relationships.
Excellent written, and verbal communication skills with both technical and non technical customers.
Granicus provides award-winning cloud-based technologies for government transparency, legislative efficiency, and citizen engagement. Thousands of agencies use our government cloud platform and product suites to establish meaningful connections with their citizens while reducing operational costs across their organization. Granicus has been recognized the past four years for being one of the fastest growing company private companies in the U.S., San Francisco, and the Silicon Valley by Deloitte LLP, the San Francisco Business Times, and Inc. Magazine. For more information about Granicus visit: Granicus Website Granicus Blog Twitter Facebook LinkedIn
Granicus is an affirmative action and equal opportunity employer. In order to ensure equal employment opportunity for every applicant, hiring decisions will be made without regard to race, religion, sex, sexual orientation, age, national origin, veteran status, or disability. Granicus is firmly committed to a policy and practice of non-discrimination of employment, and Granicus will fully comply with all applicable federal, state, and local statutes of employment.
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San Francisco, CA 94105