Deployment Specialist Sotera Wireless
THIS JOB HAS EXPIRED Job Description Summary
The Deployment Specialist?s main objective is to ensure that Sotera Wireless medical systems get
reliably and efficiently deployed in hospitals.
This position requires a full-time commitment (40+ per week) and requires 50%+ of travel time (90%
domestic, 10% international). The qualified person must have experience in a related field and an
educational / experience background supportive of the job qualifications and responsibilities outlined in
this document. No direct reports initially.
Specific Job Responsibilities
? Deploy Sotera Wireless medical technology/systems in hospitals ? mainly in designated
geographical regions and must be ready to support on a national and international level
(wireless network / site survey, installation, configuration, verification, customer validation
support, technical training, troubleshooting, updates/upgrades).
? Act as the ?best-practice champion? for deployment in designated region of Sotera Wireless
medical technology/systems with respect to wireless network (802.11) integration, hospital
network integration (wired backbone, server), and HIT integration from a process, technology
and documentation perspective.
? Serve as a training/expert resource for customers (hospital IT/ BioMed) and partners
(distributors), technical support to Sotera sales team during the pre-sales phase, tier 3 customer
? Provided field feedback to the Sr. Deployment Specialist to assist R&D in the testing and
optimization of wireless network and HIT integration.
? Conduct post-deployment audits of 3rd party implementations of Sotera Wireless medical
? Other responsibilities as required.
? Self-Management - A self-starter with strong work ethic and discipline to provide timely
deliverables without reminders from leadership, staff or customers.
? Teamwork - Outstanding collaborative skills especially with internal/external Clinical and
Technical personnel. Ability to manage and work as part of cross-functional teams.9444 Waples Street #280, San Diego, CA 92121 Phone: (858) 427-4620
? Communication - Effective verbal skills to convey key information while training customer,
partner or company technical personnel or communicating with stakeholders on all hierarchy
levels. Ability to provide written instructions/information to external customers and internal
? Problem solving - Ability to think deductively and determine common root causes across
seemingly unrelated issues and system non-conformances. Strongest troubleshooting skills in
network access, specifically wireless networks and product connectivity.
? Planning and organizing - Ability to plan at the strategic and tactical level with a strong handson competency to execute according to plan.
? Technology/Industry - Excellent knowledge of the hospital environment and its infrastructure.
Understanding of standards, rules, regulations and guidelines for medical devices (e.g. 80001).
Strong skills and competencies in the areas of wireless/wired networks, servers, hospital IT
systems and accessories. Deep knowledge of system diagnostics and wireless network tools.
? Customer focus and initiative - Strong ability to recognize a customer need and fulfill that need.
Interested and skilled in understanding new technologies and how they can be used to enhance
the customer experience as it relates to deployment and support.
Key Performance Indicators
? Number of error-free deployed systems
? Customer satisfaction feed-back (post-deployment feed-back surveys)
? Time from start deployment to customer hand-over
? Partner feed-back (training feed-back surveys)
Quality System Job Responsibilities
? This position must be aware of the relevance and importance of his/her activities and how they
contribute to the achievement of the quality and required regulatory compliance.
Preferred educational background
? Minimum of a Bachelor?s degree or equivalent in the Sciences or Engineering
? Minimum certification: Certified Wireless Network Administrator (CWNA) or equivalent
? Cisco: CCNA or CCNA-Wireless or higher, Field or Design Specialist or equivalent experience
Preferred experiential background
Experience: 5+ years in technical hands-on roles in one or more of the following:
? Understanding of RF and 802.11 standards and amendments.
? Knowledge of Cisco (minimum), and other manufactures (Aruba preferred, Motorola and any
others a plus) wired and wireless network product line.
? Configuring Cisco (minimum) and Aruba (preferred) wireless controllers, access points, and
other network equipment pertinent to a wireless network deployment. Multicast architecture /
configuration experience a plus. 9444 Waples Street #280, San Diego, CA 92121 Phone: (858) 427-4620
? Designing wireless networks and access point locations to support VoWLAN and location
? Wireless medical system field deployment in hospitals for either a patient monitoring
(preferred) or infusion pump manufacturer.
? Professional Services provider (Cisco Gold Partner preferred) to hospital IT and/or BioMed for
consulting in wireless network (802.11) management, hospital network management (wired
backbone, server), and HIT system management. HL7 interface experience a plus.
? Employing wireless network tools, AirMangnet Survey Pro (preferred), Cisco Spectrum Expert or
equivalent, Protocol Analyzers, and WLAN Design Tools.
Main internal contacts:
? Sr. Deployment Specialist
? Customer service (1st and 2nd line support)
? Deployment project managers
? Sales managers
? Clinical specialists
Main external contacts:
? Technical customer champion
? Technical Management customer: Dir IT / BioMed / CIO / CTO
? Distribution partners
? Deployment partners
Physical Requirements (If any): None
Approved By: Employee Manager
Print Name: Adam Vasquez, Sr. Deployment Specialist
||San Diego, CA |
THIS JOB HAS EXPIRED