Designated Support Engineer/Managed Services Consultant, Customer/Product Support Team Imperva Inc.
THIS JOB HAS EXPIRED Designated Support Engineer/Managed Services Consultant, Customer/Product Support Team -- Imperva, Inc
Imperva Inc., the leader in Data Security, is looking for a Designated Support Engineer/Managed Services Consultant ideally located at HQ in Redwood Shores, Dallas or remote. Imperva is a pioneer and leader of a new category of business security solutions for critical applications and high-value data in the data center. Thousands of the world?s leading businesses, government organizations, and service providers rely on Imperva solutions to prevent data breaches, meet compliance mandates, and manage data risk.
In this key and critical role for Imperva, the Managed Services Consultant is a senior technical support and consulting professional that serves as a Subject Matter Expert (SME) of Imperva SecureSphere systems for our customers. As such, they require strong networking and security experience, exceptional customer service skills, and excellent communication skills. Managed Services Consultants provide remote administration and tuning of SecureSphere deployments, as well as proactively delivering recommendations to improve the security and compliance of their customer?s environments. In addition, they are the primary point-of-contact for technical support issues and case management; serving as true customer advocates within Imperva for their customers.
Manage the relationship between the customer and Imperva, and develop the credibility to be recognized as a trusted advisor.
Manage support cases from inception to resolution
Conduct weekly status conference calls with customers to report status of open issues and projects.
Work closely and provide technical support directly to our premium customers
Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service.
Working with SE?s to help drive sales technically.
Assessing the customer's technical environment, and planning installations and configurations.
Write white papers, tech notes, detailed technical implementation plans, and results of security assessments, as well as other high-level documentation as required.
Provide project management or input to project management for engagements
Required travel (approximately 25%); as needed.
5+ years of experience working in an enterprise-level Customer Support, Escalation, or Consulting capacity with a high-technology company in the Networking, Security, or Compliance industries.
Self-starter that can work independently with a sense of urgency that can also work within a team environment
Excellent time management, multi-tasking, prioritization, and organization skills.
Excellent communication and interpersonal skills
Excellent problem solving skills with a strong sense of customer commitment
Experience working with TCP/IP, HTTP/S, Load balancers, Proxies and Firewalls
Knowledge in Databases (Oracle, MS SQL, Sybase, DB2) ? highly desired
Knowledge in Web and Application Development (JSP, .NET, Ruby, HTML)
Compliance standards knowledge (PCI, SOX, FFIEC, HIPPA) ? an advantage
Experience with Linux Operating Systems
Knowledge of a scripting languages such as Perl or Shell
Fluency (Both Written and Oral) in English; additional language fluency in highly desired?French, Spanish, Portuguese, or Mandarin is ideal
A Bachelor's degree or equivalent is preferred with at least (5) five years relevant professional experience; preferably in the networking or security industries.
Security and network certifications a plus
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
||Redwood City, CA |
THIS JOB HAS EXPIRED