Deskside Support Consultant Project Leadership Associates
THIS JOB HAS EXPIRED Description
Project Leadership Associates (PLA) is currently seeking an Deskside Support Consultant for our Managed Services group in our Houston, TX office. This technical position will be primarily responsible for the support of small to mid-size networking environments.
The role of this Deskside Support Consultant:
Call Center Responder
Maintain Tickets and Updates
Ability to determine the technology vertical that an escalating issue exists in. Not expected to remediate these higher level issues but definitely able to thoroughly and consistently triage them.
Ability to manage one?s self during periods when alone.
Definitely experienced in professional services environments.
Basic Technical Skills:
Law firm desktop support and network administration experience
Desktop O/S: Windows 98, NT, 2000, XP, Vista and 7.
Desktop Applications: Office 2000/2003/2007, Project, Visio, Adobe, Anti-Virus, Anti-Spyware, etc.
Proven design, planning and implementation experience in Windows XP deployments and migrations.
Experience in desktop deployment tools including Symantec Ghost, USMT, Office 2003/2007 administrative installations and WSUS is a plus.
Experience with integrating 3rd party applications with client desktop environment.
Experience and understanding of different VPN technologies.
Experience with Remote Control utilities such as Remote desktop, terminal services, VNC, PC-anywhere, LogMeIn, Citrix Assist. (Pertains to Remote Help Desk position)
Experience implementing and troubleshooting PDA, Windows Mobile and BlackBerry devices. RSA Troubleshooting a must have.
Experience troubleshooting both network and local printing issues.
Base-level administration of 2000/03/08 Server and Active Directory.
Proficient in implementing and maintaining corporate backup solutions.
Exchange 2000/03/07 Server and mail system administration experience a plus.
Experience documenting network and desktop environments.
Business Requirements for Position:
Strong interpersonal communication skills.
Strong organizational skills and ability to maintain follow-up procedures consistently.
2 years minimum experience in a desktop deployment, management and support position.
1+ years experience working on Network specific responsibilities (Network Administrator or equivalent).
Certifications a plus (A+, Network+, MCP, MCSA, MCSE, CCNA).
Day to Day Responsibilities will include:
Provide support for small and mid-size business environments - both major networking components and Desktop
Identifying, scanning and cleaning of infected desktop environments.
Maintain inventory, quality control, and help desk ticketing system.
Product Procurement (purchasing activities).
Creation and testing of PC and laptop images, laptop and PC deployments/migrations.
Maintaining network systems backup, deployment and restoration process.
Real-time ticket creation and tracking.
||Houston, TX |
THIS JOB HAS EXPIRED
All Jobs: at Project Leadership Associates
|Headquarters:||120 S LaSalle Ave|
Chicago, IL 60603
|Industry:||Business Products and Services|
|Company Profile:||Project Leadership Associates (PLA) is a business and technology consulting firm that empowers small, mid-market and enterprise organizations with services across four core solution groups: 1) Strategy & Execution, 2) Business Operations, 3) Applications and 4) Infrastructure. We focus on delivering all of our services with industry leading thought-leadership, seasoned senior consultants and strong business understanding. As our name suggests, we hire experienced consultants with strong business and technical backgrounds, capable of leading projects to successful completion.
PLA has been consistently ranked among Crain's Chicago Businesses' Fast 50 and Inc. Magazine's Inc. 5000 List as an annual recognition of our growth, performance, and for maintaining profitability since its founding in 1998. With headquarters in Chicago and branch offices in Houston, Indianapolis, Milwaukee, New Orleans, New York, San Francisco and Washington DC, PLA is uniquely poised to offer a broad array of business and IT consultancy services that work collaboratively with clients to help them realize substantial results. Project Leadership Associates, Inc. is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.
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