Desktop IT PowerReviews

THIS JOB HAS EXPIRED

PowerReviews (a Recently Acquired Bazaarvoice company) is the leading provider of social commerce software-as-a-service solutions. PowerReviews Essential Social Suite is the only solution to integrate the 3 key components of social success-Social Content, Social Engagement and Social Measurement- enabling companies to turn social activity into sales. Near Union Square and all types of transportation, our small team of talent represents diversity, innovative thinking and a will to succeed. We are committed to making end-to-end social solutions that blaze new trails for companies to design, market and sell their products.
We've got the Power and so should you!

PowerReviews is live on over 5500 websites - across 15 languages in 21 countries - including Staples, Drugstore.com, Room & Board, ESPN, Quicksilver, and Jockey.
Ranked 19th on LEAD411's 2012 Hottest Companies in San Francisco Award
Customer Reviews Solution Leader in the Internet Retailer Top 500 survey, AlwaysOn Top 100 SaaS award winner, JMP Hot 100 award winner and one of 90 Facebook preferred vendors.
Venture capital backing from Four Rivers Group, Woodside Fund, Menlo Ventures and Tenaya Capital.
Two patents since 2009 from the U.S. Patent and Trademark Office (U.S. Patent No. 7,930,363) relating to the method in which it delivers user-generated product reviews to websites globally.

Desktop IT
This position requires the passion and aptitude to investigate and champion new tools and technologies to increase office automation and efficiency. You must possess a positive attitude, a great work ethic and a willingness to see projects through to completion. We require experience with Windows XP and Mac OSX desktop support.
Responsibilities:
Customer Service

Serving all employees with an excellent customer manner
Passion for customer care with exceptional follow up and issue ownership.
Helping people find the answer to their question or directing them to the right person
Happy to help anyone and be patient
Responsive to all users
Organized

Documentation

Writing documentation for both end users and support team members
Be able to change documentation to suit and audience

IT Support

Ability to help with common IT issues for both PC and Mac

o Install software, printers.

Good at following instructions and procedures
Answering support tickets from end users
Following detailed processes to answer requests
Account administration, user and group creation
Responsible for repairing computers through Dell and Apple technical support
Deploying and retrieving computer equipment to desks
New Hires and Exits â€" preparing and retrieving computer equipment

Skills

Organized
Enthusiastic and interested about IT
Excel and Office Skills desirable
Excellent written and verbal skills
Happy to work as part of a remote team