Desktop Support Engineer Apigee
Apigee?s market is comprised of businesses undergoing digital transformation in response to the sudden dominance of mobile end-user computing and related new forms of competition. This is a new style of computing. It cannot be delivered by putting old infrastructure in the cloud because the pattern is fundamentally different: distributed, occasionally connected, chaotic. Digital business is realized through apps exchanging data with enterprises. Apps cannot be built without APIs. APIs must be easy to consume. The entire digital value chain must be visible to the business. This wave is about bringing the developer who builds the app closer to the person who uses it while giving real-time transparency to the business via data. To meet these needs, we have built a digital business platform. We are a new breed company that builds high-quality software in the cloud and on-premises and makes it available to everyone in the world. We focus on building great software for developers and business leaders by providing that software for free, along with outstanding education about the digital transformation that is changing our world and on selling with direct engagement all the way through our customers? success. The results put us in privileged company with sustained outstanding growth in revenue, new enterprise customers, and developers.
About Apigee People
Apigee hires smart people who love to solve hard problems and have fun. We?re passionate. We love APIs, we love our customers, and we love application developers. We work as a team, fast and focused, learning as we go. We respect one another, our customers and everyone we do business with.
At Apigee, we aren't just building a product; we are spearheading a brand new industry. We help enterprises harvest the tremendous opportunities of the emerging digital universe powered by Apps, Data & APIs. We partner with some of the most innovative global brands to build mind-blowing disruptive technologies. We value continuous change, innovation and experimentation, encourage your voice to be heard and obsess over creating things that matter. We have world-class talent and bleeding-edge tools at our fingertips to make it easy to create awesome things.
About being a Desktop Support Engineer at Apigee
Apigee Corporation is pursuing a Desktop Support Engineer who possesses an excellent customer service attitude, a degree of creativeness in troubleshooting and problem solving, and who is ready to grow their career by being part of the team that maintains our desktop infrastructure. This includes installing, diagnosing, repairing, maintaining, and upgrading all Mac/PC desktops and equipment to ensure optimal performance. The successful candidate will learn how to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion providing excellent communication and follow up, while working as part of a team. The candidate must demonstrate a full understanding of industry practices and policies to ensure flawless support to our business partners.
The Desktop Support Engineer will?
Provide exceptional operational support for desktops, networks, printers, and various cloud services
Perform monitoring, troubleshooting, and tuning for all end-user systems
Build and deploy new systems and services
Support mobile devices: configuration support, synchronization support
Identify creative solutions to improve employee productivity while being cost effective
Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion
Ensure superior customer communications with timely issue status updates to customer and coach
Create positive relationships with peer(s) to share lessons learned and IT Network knowledge with cross-functional teams to leverage best practices
Administer local server and network infrastructure (AD, File & Print services)
Create and update documentation (Intranet FAQs, User guides, Standard Operating Procedures, Knowledgebase) for IT supported services and applications
Identify current inefficiencies and provide recommendations for improvement
Think you might be our Desktop Support Engineer? You bring to the table?
Minimum 5 years IT experience
Minimum 5 years experience supporting both Mac and PC systems
Demonstrated the ability to successfully be part of a team
Experience with implementing and following departmental policies and procedures
Knowledge of typical cloud applications, (i.e., Google, Box, AWS)
Knowledge of desktop architecture build methodologies
An understanding of other IT disciplines, (i.e., Telecom, Network, Messaging, Server operations, etc.)
Proven Customer Service skills that has delighted customers
Excellent written and oral communication
Excellent attention to detail
Network knowledge and troubleshooting experience
If you really want to impress us you will?
Have basic industry certifications, COMP TIA or A+ Have Microsoft certifications (MCSA, MCSE)
Have ITIL foundation certification
Have working knowledge of business related applications (Salesforce, Netsuite)
Have experience with Linux and Windows system administration would be a distinct advantage
Apigee offers great compensation, work-life balance, health insurance coverage, insurance for your financial protection, and savings/investment plans. This includes Medical, Dental, Vision, Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts, and 401(k). We are a non-accrued vacation time company, whereby we allow as much time you need for personal and vacation matters, with proper management approval. There is freedom in planning the workday with flexible start and stop times subject to the company's needs.
Apigee is an equal opportunity employer and does not discriminate on the basis of race, sex, age, national origin, religion, physical or mental handicaps or disabilities, marital status, veteran status, sexual orientation, nor any other basis prohibited by law.
||San Jose, CA |