Desktop Support Engineer SoundHound
THIS JOB HAS EXPIRED SoundHound delights millions of users every day with its famously fast music and voice recognition apps, and is winning awards and praise along the way. Our flagship app for iPhone and Android recently won the most competitive category in Billboard's inaugural Music App Awards, and achieved top-ten honors from the New York Times, becoming the only music app to do so.
"Insane" - The New York Times' David Pogue
"...could save your sanity" - Don Lemon, CNN
At SoundHound you'll be joining a diverse, world-class group of engineers, scientists, designers, and marketers on a team that includes both recent grads and seasoned veterans. Our strongest academic ties are with Stanford, and prior industry stops for our team members include Google, Amazon, Oracle, and Sony.
SoundHound not only builds killer apps but also the industry leading core technologies powering these apps. If you've worked on core technologies in a large company context, or have been an app developer licensing technologies that never quite keep up with your needs, you will appreciate the uniquely empowering experience of a workplace that combines people from both backgrounds ? literally within a few yards of each other.
At SoundHound we value creativity, innovation, hard work, open communication and fast iteration, which allow us to act on valuable feedback from employees and users alike. SoundHound's culture is one of impromptu coffee breaks, less-impromptu fitness sessions, group lunches, and weekly happy hours. In vino veritas!
We offer a competitive salary, SoundHound stock options, unique camaraderie, catered lunches, and even occasional visits from recording artists (recently including Seal). SoundHound is an equal opportunity employer.
About the Role:
Working in Technical Operations here at SoundHound means confronting world-class challenges within user and systems support...and conquering all! We run lean, mean and reliable, and need a Desktop Support Engineer to make sure we stay that way! This opportunity guarantees regular exposure and ongoing education in everything from data center rack n' stack, to common Windows/Mac OS issues, to significantly more sophisticated production systems issues...and absolutely everything in between! This is a position that will consistently challenge you while putting your career growth within IT on the fast track. You'll be doing all of this while surrounded by a driven, fun, small group of experienced Systems Engineers.
Of course, all of this is provided you thrive in a mission-critical, lightning-paced environment. Multi-tasking is the order of the day, and user uptime (both internal and external) is our focus. Sound good so far? Read on!
Responsibilities include but are not limited to:
Install, configure, upgrade, maintain and support desktop systems based on customer service requests.
Diagnose and resolve level 1-2 technical issues for workstation/laptops, printing, network connectivity, VPN connectivity, email, and antivirus.
Develop preventive maintenance procedures to avoid system failures.
New hire setup and laptop/workstation deployment.
Set user access rights and permissions and create VPN accounts for users.
Take regular back-ups of server files and maintain disaster recovery operations.
Perform data center and network related tasks as assigned by Supervisor.
Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.
Perform repairs and replacements of software and hardware peripherals.
Provide assistance to Systems/Network Administrators when requested.
Perform failure analysis and determine corrective action plans.
Plan and execute allotted work within deadlines and maintain records of daily tasks.
Oversee inventory management of software and hardware components.
Maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities.
Install antivirus software and oversee software license renewals.
Minimum 2-3 years? previous experience supporting end-users in a Help Desk Environment.
Must have basic understanding of general network troubleshooting.
Detailed understanding of computers, peripherals and various general software products including MS Office / Outlook.
Microsoft MCSA, MCSE certifications a plusCertifications in any Microsoft software a plus.
Associates/Bachelors Degree in Computer Science or equivalent experience.
||Santa Clara, CA |
THIS JOB HAS EXPIRED