Desktop Support Specialist Ryan Herco Products Corporation
Desktop Support Specialist
Ryan Herco Flow Solutions is a leading distributor of fluid handling products, providing ultrapure, corrosion-resistant fluid flow systems and expertise. Our broad customer base includes electronic component and equipment manufacturers, many chemical, water treatment, metal finishing, pollution control and biotechnology companies, as well as OEMs and mechanical contractors.
Build your career here and experience the advantages that come with working for one of the most respected names in the industry. Ryan Herco Flow Solutions offers a unique environment that fosters individual growth and rewards performance. The work environment is fast-paced and high-energy.
We need a talented individual to fill the role of Desktop Support Specialist in Burbank, CA. This individual will be responsible for providing client-based computer hardware and software services for 300 local and remote users within the organization.
Setup and configure all new desktop, laptops, and printers in the organization
Troubleshoot incidents in regard to client-based hardware/software products, working with IT administrators to diagnose, as necessary
Coordinate with users for PC repairs and remote diagnostics
Manage IT Service Desk support for incident and problem management
Create user helpdesk self-serve procedures for corrective actions
Review Internet policy violation reports and make recommendations as necessary
Determine hardware/software replacement needs and make recommendations on asset obsolescence/replacement
Prioritize workload based on service level requirements
5+ years experience
CompTIA A+ and Network+ Certification is a requirement
Proficiency in MS Office products
Strong oral and written communication skills
Ability to work independent and as a team player
Strong customer service and organization skills
Strong problem solving skills involving technology
Must be able to prioritize workload to meet the demands of this high-paced environment
Ryan Herco Flow Solutions offers:
401(k) with company match
Ryan Herco Flow Solutions is an Equal Opportunity Employer. Employment contingent upon successful completion of background investigation and drug test.
||Burbank, CA |