An opportunity now exists within our Information Technology department for a confident, results-focused professional to provide general computer hardware and software support to all functional departments. This is a part-time position, with an anticipated schedule of M-F 9am ? 1pm. The focus of this position is to provide first line response to HighJump employees and on-site partners requiring assistance with information technology request and problems. Specific responsibilities include:
Diagnose and resolve problems with desktop/laptop hardware and software, printers, and peripheral equipment both remotely and desk-side.
Configure PC equipment for deployment
Track issues to resolution within published service levels, escalating more complex problems up to senior level team members.
Maintain the internal knowledge database.
Assist in the evaluation of new information technology equipment
0-1 years of experience in the IT field
Strong experience with Windows Operating System and Office Suite
Ability to multitask and manage multiple priorities effectively
Solid communication and customer service skills
Strong problem solving skills
Certification in Computer Science