Desktop Support Technician Volusion
THIS JOB HAS EXPIRED Volusion is a one-stop shop for all things ecommerce. We?re also a pretty great place to work. Based in Austin, TX, we?re currently serving 40,000+ customers and have big plans for the future. Being an industry leader isn?t easy, but we know how to make it fun. Equipped with our flip flops, free snacks and Nerf guns, we?re leaving our competition in the dust. All we need now is you.
?Identifies and procures the hardware and software needed to satisfy user requirements.
?Provides excellent customer service and support for the Austin office.
?Installs and configures hardware and peripheral components such as monitors, keyboards, printers and disk drives on users? premises. This includes PC?s, Laptops and Macintosh computers.
?Loads appropriate software packages such as operating systems, networking components and office applications. This will include applying software and operations system patch updates as needed.
?Assists in the customization and adaptation of existing programs to meet users? requirements.
?Provides telephone, in-person and online support to end-users.
?Coordinates activities with IT Operations, Development and other information systems groups.
?Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
?Refers major hardware problems to service personnel for correction.
?Connects users to networks and provides initial training in facilities and applications.
?Troubleshoots and resolves basic network connectivity issues with routers, switches and wireless devices as needed, including Microsoft networking components such as, TCP/IP, DHCP & DNS.
?Administers Volusion Active Directory, Role Based AD GPO objects and File Share Permissions
?Supports basic administration of Avaya VOIP Phone System and Verint Call Recording System.
?Administers cloud based Exchange system.
?Administers Anti-Virus server monitoring for spyware and malware. Schedule regular updates and scans.
?Assists in research and procurement of computer accessories and supplies.
?Maintain Asset Inventory
?Maintain Audio Video equipment and conference rooms
?Test circuits, service features, trunking, and equipment to make sure they are operating effectively or to determine where problem is and solution to problem.
?Help manage Help Desk ticket queue using JIRA.
?Performs other duties as assigned.
?Maintain SLAs for the department.
?1 to 3 years PC / Mac/ Windows Active Directory System support
?Microsoft office support, including Outlook and basic Exchange administration
?Basic Network troubleshooting & connectivity support, including foundational understanding of TCP/IP, VOIP, switching, wireless and Internet connectivity support.
?VOIP technologies (Avaya desired)
?Help Desk Trouble ticketing support, including service orders and account information gathering
?MCP Certification Desired
Associate's degree in computer science or closely related field required. 3 to 5+ years of equivalent work experience in a similar position may be substituted for educational requirements.
||Austin, TX |
THIS JOB HAS EXPIRED