Desktop Support Technician Acquia
THIS JOB HAS EXPIRED Acquia is hiring a Desktop Support Technician to support our ever growing global staff in a fast paced, short-deadline work environment. Do you enjoy solving technical problems and working with great perople? Are you or have you been a Genius?
Provide desktop, networking and applications support for 300+ employees globally. Ensure proper technical operations for employees and contractors to accomplish their specific business tasks. Receive, track, prioritize, diagnose, and troubleshoot issues related to computer hardware and software, telephony systems, and printers. Assist users with information technology related questions in person, electronically, and by telephone. Procure approved systems and business related equipment.
Provide Tier 1 IT support for all company employees and contractors.
Set up and maintain new desktops, laptops, phones, email and other relevant accounts.
Train and support employees on their computers and company supported services including network connectivity, printer setup, email and other applications on Windows, Mac OS, and smart phones (iPhone, Blackberry, Android)
Maintain, upgrade and troubleshoot basic hardware and software issues on PC and Apple based desktop and laptop computers.
Service and maintain all office printers.
Procure, organize and track all assets including laptops, printers, stock of spare parts and loaner equipment.
Experience with desktop and server operating systems (Windows XP/7/2003/2008) and Mac OSX. Experience with Unix/Linux operating systems (Ubuntu, CentOS, RedHat) a plus.
Knowledge of common authentication systems including Active Directory, LDAP and NIS.
Understanding of basic network protocols and technologies including TCP/IP, DHCP, Wireless networking and VPNs.
Experience with email services and clients including Outlook for Windows and Mac, Mac Mail, etc.
Working knowledge of diagnostic techniques including virus identification, prevention, and removal as well as hardware related issues.
Linux experience a plus.
Other required skills:
Ability to grasp new concepts and paradigms
Excellent communication, documentation and organization skills
Proven analytical and problem-solving abilities
Ability to work on multiple issues at the same time
Ability to work patiently with a diverse group of technical and non-technical personnel and maintain positive professional relationship
Ability to lift and/or move up to 50lbs
Bachelor's degree or equivalent experience and 1-2 years in a help desk or other technical support role.
||Burlington, MA |
THIS JOB HAS EXPIRED
We are a new software company that will provide value-added software products and services for the Drupal social publishing system
Shipping Product Investors: NEA
, North Bridge Venture Partners
, O'Reilly Alphatech Ventures
, Sigma Partners All Jobs: at Acquia
|Headquarters:||150 Presidential Way|
Woburn, MA 01801
|Company Profile:||With over two million downloads since inception, Drupal is used by web developers worldwide to build compelling websites. Diverse organizations use Drupal as their core social publishing system, including media companies, non-profit organizations, publishers, and many others.
Acquia plans to accelerate and extend market adoption of Drupal by advancing the core technology and offering value-added software products and network services that dramatically speed deployment and reduce risk.
Our founders are Dries Buytaert, the original creator and project lead of the Drupal open source web content management system, and Jay Batson, previously founder and CEO of Pingtel.|
Support Acquia with Social Media services