Desktop Support Technician ON24
THIS JOB HAS EXPIRED A Desktop Support Technician is responsible for supporting the Windows based systems at ON24. This includes all Windows servers, desktops and laptops. Senior Desktop Support Technicians work with ON24?s IT staff to ensure the highest degree of functionality and reliability among Windows servers and desktop computers. He / She will build, setup, maintain, implement, and troubleshoot technology problems related to Windows servers and desktops that affect end-user productivity. This position requires an individual who is detail-oriented, can work under stressful conditions, can multitask and possesses solid technical, production and customer service skills.
Shared responsibility for the entire Windows Desktop, Laptop and Server Infrastructure
Responsible for maintaining, upgrading , patching and the ongoing administration of Exchange email servers, domain controllers and all other Windows server-class machines.
Participate in design, architecture and implementation plans for server infrastructure
Administer Exchange, backups, Symantec virus protection, remote access, and Windows security & critical updates.
Provide Tier 1 and 2 technical support to ON24?s end user community, which includes desktop support and resolving helpdesk issues for internal and remote employees.
Some on-call/off hours work will be required.
Expert level Windows 7/Windows XP experience
Windows server administration experience
Mid-level Active Directory experience
Mid-level experience with Exchange 2007/2010
Experience automating repetitive tasks with windows scripting (WMI, ADSI, PowerShell)
Experience with application packaging and OS deployment tools
Windows performance tuning, trending, and analysis
Server architectures, hardware, RAID
Experience in HA computing and networking (eg. Microsoft Clustering)
Experience with running Windows server in virtual (VMWare/XenServer) or cloud environments
Application & OS security, including virus scan management
Network protocols (TCP/IP, UDP), hardware & software network security, name services, load balancing
Experience with management and monitoring tools (Altiris, SCOM, SCCM)
Experience with Microsoft Remote Desktop Services (Terminal Services)
Experience with network attached storage devices
Experience with Unix/Linux and Windows server systems interoperability
Experience with Cisco Call Manager
Experience/Knowledge of Windows Media Services and Flash Media Server is a plus
Ability to learn quickly and tackle new and technically complex problems with courage and tenacity
Must have demonstrated ability to approach emerging problems quickly and with flexibility
Ability to work in a fast paced environment with changing needs and requirements
Must be detail-oriented and be an organized thinker who is service-minded with strong communication & customer service skills
Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented
MCITP Certifications in Windows Server and/or Exchange Server 2007/2010 are a big plus
Stays current with trends in technology infrastructure and industry best practices
||Charlotte, NC |
THIS JOB HAS EXPIRED