Desktop Support Technician Alert Logic
THIS JOB HAS EXPIRED Based in Houston, TX, Alert Logic is seeking to hire a Desktop Support Professional to provide end-user technical support for all corporate and network systems.
Alert Logic is a leading provider of on-demand compliance and security solutions for mid-sized organizations and has been recognized by the Houston Business Journal as a Fast Tech 50 Award winner for strong continued growth for the 4th year in a row. Our on-demand platform utilizes Security-as-a-Service (SaaS) to enable our customers the easiest way to secure their networks and comply with policies and regulations.
Operate as first contact for users, responding to requests via ticket, telephone, e-mail, chat, and in person.
Operate in a dynamic and fast paced environment, supporting a wide mix of technologies.
Work well within a team, but must have the initiative and sense of responsibility to take independent action when needed.
Have administrative and organizational skills required for documentation and independent management of individual projects
You should have 3-5 years of experience with:
Active Directory/Exchange account creation and management, File & Print Server support
Imaging, installation and troubleshooting experience with Windows, Mac, and Linux workstations
Wireless network support and troubleshooting
Utilization of ticketing systems
Very qualified candidates will also have:
Experience using SalesForce (administration a plus) Used for Ticketing System
ITIL Certification and/or Demonstrated Knowledge of ITIL foundations and practices
Hands-on experience with Cisco switches and routers
Administration of Telephony Systems (VoIP)
Support of Biometric or Video Security Systems
Asset and Inventory management
Solid documentation skills
||Houston, TX |
THIS JOB HAS EXPIRED
Alert Logic's on-demand solutions provide the easiest way to secure networks and comply with policies and regulations by enabling our customers to detect threats, eliminate vulnerabilities, and manage log data.Investors: Access Venture Partners
, DFJ Mercury
, Hunt Ventures/Hunt BioVentures
, OCA Ventures
, Updata Partners All Jobs: at Alert Logic
Houston, TX 77056
|Company Profile:||Alert Logic is the industry's leading provider of on-demand IT compliance and security solutions. Our solutions provide mid-sized organizations with the easiest way to secure networks and comply with policies and regulations.
Our on-demand platform utilizes software-as-a-service to deliver the benefits of rapid deployment, zero maintenance, and no upfront capital costs. As a result, Alert Logic customers benefit from easy and affordable network security and compliance.
Headquartered in Houston, Texas, Alert Logic is changing the way IT compliance and security solutions are designed, delivered, and utilized. |
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