Desktop Support Technician Market Force Information
THIS JOB HAS EXPIRED Description
Market Force has recently been recognized as a ?Cool Vendor of the Year? by Gartner Group, a top private company by Colorado Business Magazine, ranked #21 on the Honomichl List and one of the country?s fastest growing companies by the Inc 5005000.
Market Force is the leading global customer intelligence solutions company for some of the world?s largest brands, including major retailers, restaurants, grocery and convenience stores, financial institutions, hotels and hospitality, entertainment studios and consumer packaged goods companies. We are a privately-held company with our headquarters in Louisville, Colorado, and four Centers of Excellence in Albany, NY, Atlanta, Georgia, Winnipeg, Canada and outside of London, UK.
Our solutions help brands make sure they are consistently delighting their customers in every store, every time, and driving bottom line improvement. We provide clients with a comprehensive customer intelligence solution which includes collecting and analyzing multiple customer experience data streams from their locations, including mystery shopping, customer satisfaction surveys, call center services, and social media monitoring to give a holistic view of their in-store experience. At the same time, we are pioneering a new market?customer intelligence?with a groundbreaking technology platform that hosts that data and predictive analytics that enable clients to understand what matters most to consumers, and what changes will have the biggest impact to the business.
Summary: The Desktop Support Technician?s responsibility is to provide end-user support and maintenance within the organization's desktop computing environment. Support involves being hands-on with local employees and working remotely with users located throughout the USA and Canada. This includes using remote management tools to support desktop computers, printers, audio/video and mobile messaging devices.
Essential Duties and Responsibilities:
Provide first and second-level Windows and application support via desk-side, telephone and remote support channels. Provide hardware support on laptops, desktops, printers, video conference, mobile phones and peripherals for employees and contractors. Role will also be exposed to Mac based OS and hardware and be expected to gradually support this platform as well.
Works with vendor?s support contacts to resolve technical problems with desktop computing equipment and software.
Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, application servers and administrative systems.
Works with client?s procurement staff to purchase hardware and software.
Coordinating user and support issues among corporate and remote sites to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity.
Researching, resolving, and responding to complex questions received via telephone calls, callbacks, or escalations, and provide support on electronic services, in accordance with current standards.
Acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
Handle computer moves as required.
Be available be able to provide 24x7 support for business critical issues when scheduled to be on-call.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
3-5 years desktop support experience. Must have at least 2 years corporate experience supporting PC?s. This is a mixed environment and you will be called upon to support both PC?s and Macs, although this role will mainly support PC?s.
Exposure to storage, virtualization and/or any skills in systems administration is a big plus.
Strong customer services skills and a can-do attitude is essential.
Mac support experience is a big plus
We offer great employee benefits including:
Flexible Spending Accounts
Basic Life and Disability Insurance
Paid Time Off
||Norcross, GA |
THIS JOB HAS EXPIRED