Desktop Support Technician Lumension Security
Ensures the proper day-to-day operation of corporate PCs. Performs installations, repairs, upgrades, backups and other maintenance tasks. Operates under general supervision. This position requires a minimum of an associate's degree in computer science or related field or comparable experience
Performs installation, configuration and upgrade tasks.
Performs basic repairs.
Provide first line response for users requiring technology assistance.
Provide remote support to users in the field.
Close tickets in the Help Desk systems per department guidelines.
Serves as first-level troubleshooter on PC problems; refers more complex problems to higher skilled support staff.
Prepares progress reports and updates management on status of problems
Associates degree or work related experience.
Minimum 2 years desktop support experience.
Active Directory knowledge.
Experience supporting networked environments.
Experience supporting Windows XP/ Windows 7/ Windows 8
Experience with breakfix computers, printers, applications and peripherals.
Good communication skills
Scottsdale, Arizona, United States
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