Desktop System Administrator- Temp to Direct FireEye
THIS JOB HAS EXPIRED Join one of the hottest and fastest growing B2B start-ups in high technology. FireEye is backed by pre-eminent investors Sequoia Capital, Norwest Venture Partners and Juniper Networks and is experiencing explosive growth as it redefines the enormous $20 billion security landscape to combat the next generation of cyber-attacks.
FireEye has been profiled in BusinessWeek, the Silicon Valley Times and on Bloomberg TV and is well on its path to an IPO as it continues to transform the security industry with its unique technology to stop advanced cyber-attacks. FireEye?s customers are the best of the best in every industry around the world, including the top hi tech, financial services and manufacturing companies and the leading government agencies. Join the team that is protecting the world from the next generation of cyber-attacks!
Description of Responsibilities:
Desktop Support Analyst will provide technical support for desktop standard applications, network connectivity (wireless and wired), business applications and mobile devices for FireEye. Setup and configure equipment including: desktops, laptops, printers, faxes, and phones. Respond to all user support requests from all offices. Work with server administrators and business applications teams on projects as appropriate. Evaluate third party applications for integration and implementation into existing business portfolio as necessary. The ideal candidate must also demonstrate strong problem solving and analytical skills, and be able to communicate ideas to other team members. The candidate must possess a focus on quality with attention to detail and the ability to meet strict deadlines.
? BSCS degree or equivalent experience.
? Two to five years in a technical support position.
? Ability to install and support Windows OS, MS Office on Intel based products (PC and MAC).
? Support and experience with Active Directory.
? Support experience with Exchange and Outlook.
? Support and experience with backup technologies for desktops.
? Support and experience with anti-viral, anti-spam and spyware.
? Support and experience with networking protocols, DNS, WINS, DHCP, VPNs, TCP/IP.
? Strong analytical skills.
? Excellent time management skills.
? Maintain, order, asset tag, and track IT equipment.
? Ability to install hardware components such as RAM, hard drives, CD/DVD ROMs, etc.
? Ability to diagnose hardware and/or software problems.
? Ability and desire to keep up with changing and emerging technologies that affect the business.
? Monitor and maintain support requests in support system.
? Well rounded individual with the ability to work with a diverse business applications portfolio taking on non-support tasks as necessary.
? Strong customer focus.
? Ability to work with others on the team or as an individual.
? Strong interpersonal communication skills and the ability to work across business functions.
? Some experience with SalesForce.com, and Oracle Applications, preferred but not necessary.
? Some experience with network switches, routers, etc. preferred, but necessary.
? Some experience with Unix and Windows server administration preferred but not necessary.
The candidate should be able to discuss and explain their support experience. This is a summary only and duties and responsibilities may be changed from time to time, or over time. Travel may be required for this individual.
||Milpitas, CA |
THIS JOB HAS EXPIRED