Developer Support Engineer Verimatrix
A Developer Support Engineer at Verimatrix participates in the integration of the Company?s client and server solutions that enable content protection and security for video delivered via satellite, cable, or the Internet. The Developer Support Engineer comes from a software development background to be able to assist our customers and partners with integrations of server-to-server solutions, client-to-server solutions on new devices, platforms and networks. A successful Developer Support Engineer will be proactive, interactive, creative, and flexible to anticipate questions and issues customers and partners may have, and provide that feedback into the Product Management, Engineering and Quality Assurance teams.
We are a global company and appreciate people with global awareness and knowledge (languages other than English are a bonus). Our team provides 24x7x365 support for customers and partners around the world. Our headquarters are located in San Diego, California.
Some tasks the Developer Support Engineer will have include, but are not limited to:
? Work with customers and partners to recommend the best practices for how to use the Company?s software, SDKs and APIs to achieve functionality and scalability of their business use cases.
? Work with customers, partners, customer support, and other technical staff on integration design, implementation, optimization, migrations and ongoing integration management for the Company?s products
? Define requirements and identify customer-facing risks on how product integration should be done and help identify any potential backwards-compatibility issues.
? Support customer and partner issues that may have occurred during Customer acceptance testing and help reduce turnaround times on project completion.
? Coordinate and escalate to software development, quality assurance and operations teams to resolve more complex customer installation and support issues.
? Collaborate with the software development team to give developer / integration perspective on how to improve Company?s products.
? Share technical knowledge and skills throughout the department and company by creating knowledge base articles and training materials.
? Proactively suggest changes to the Company?s products, processes or internal tools to improve efficiency
? Proactively make recommendations software platforms and tools company should evaluate, test against, etc.
? Replicate customer and partner environments to test integration performance.
? Provide Tier 3 technical support as needed.
This position reports to the Global Services Manager.
? 5 or more years of software development experience in object-oriented languages such as, C++, C#, Objective-C and/or Java.
? Client/server software integration experience using XML or SOAP APIs, and developer SDKs.
? Critical-thinking, problem-solving capabilities and high attention to detail.
? Professional, customer-facing written and verbal communication and presentation skills.
? Bachelor?s degree in computer-related field or equivalent experience
Each of the Following would be a Plus:
? iOS, Android or Windows Mobile application development experience
? SQL database experience with Oracle, SQL Server, MySQL or similar.
? Digital Rights Management with Windows Media DRM,
? Network and platform certifications from sources such as Cisco, F5, Microsoft, Red Hat, or Oracle.
? Security protocols, cryptography, PGP, PKI, SSL/TLS experience.
? Network and log server monitoring experience with SNMP, Syslog, Wireshark, Splunk, etc.
? Video standards such as: DECE/UltraViolet, MPEG2/4, AVC, H.264, MPEG-DASH, HTTP Live Streaming, Microsoft Windows Media / PlayReady, Apple HLS, Marlin and RTSP.
Verimatrix specializes in securing and enhancing revenue for multi-screen digital TV services around the globe. The award-winning and independently audited Verimatrix Video Content Authority System (VCAS?) and ViewRight solutions offer an innovative approach for cable, satellite, terrestrial and IPTV operators to cost-effectively extend their networks and enable new business models.
||6825 Flanders Drive |
San Diego, CA 92121