Direct Sales Manager GreatCall
THIS JOB HAS EXPIRED Description
GreatCall markets services and applications that help people using mobile devices to stay connected, safe and healthy. We work with partners to create solutions that fulfill these needs, and ensure our products are easy-to-use and backed by high quality customer service. We take these services to market to through a variety of channels. These channels include traditional channels in our core ?connectivity? business, with its flagship product, the Jitterbug cell phone, as well as new channels on non-GreatCall handsets through partnerships with carriers, apps stores, and healthcare companies.
About the Team
The Sales team drives all operational aspects of GreatCall?s Sales organization via inbound calls. The sales team strives to optimize gross and net sales through superior sales skills and applying key performance indexes and other proven telesales techniques.
About the Job
The Direct Sales Manager will be responsible for managing our sales center to optimize Gross & Net Sales. The Direct Sales Manager must be the face of Jitterbug & create a positive momentum around selling our products. This position is responsible for managing a sales team to improve sales performance within the Direct Sales Channel.
Scope and execute on daily, weekly and monthly plans to hit the sales goals and associated KPIs.
Analyze all sales related data to understand trends, forecast and make programmatic changes within the team. Prepare all reports needed to review weekly, monthly and quarterly results with the Sales Director.
Design & implement strategies to improve the sales performance month over month within team.
Manage special incentive programs and execute delivery to team.
Work with the training team to optimize the Sales Training Programs by delivering feedback and critical subject material for training refresher sessions.
Interface with call center staff to ensure the best customer experience & sales performance
Responsible for churn management. Reduce churn by monitoring and predicting customer behavior patterns and understanding what value-added services can be offered to increase customer retention, and what KPIs would better affect results.
Monitor and analyze call center reports (including call activity results, direct mail programs, and other media campaigns) to ensure project standards are met.
Monitor and analyze our Media Analysis reports in conjunction with our call listening input to provide a feedback loop to our marketing team.
Monitor staffing maps and scheduling of the team to ensure optimum efficiency and recommend monthly and quarterly staffing and scheduling plans.
Work closely with the work force management team to monitor team results on efficiency, AHT, phone adherence and occupancy and ensure that team is performing at optimum levels.
Monitor and review the sales team Quality scores. Ensure proper follow-ups with all agents according to results. The sales manager is responsible for continuously improving and meeting the Quality standards set by the organization.
Responsible for monitoring the process of issuing the weekly and monthly agent score cards to track agent level performance and make the necessary adjustment to the team based on set criteria of performance.
Conduct weekly one on one meeting with the team members and ensure that sales performance, KPIs as well as attendance and adherence stats are reviewed. Issue performance acknowledgements including performance improvement plans and corrective actions accordingly.
Recruit, interview and hire new candidates that best match the job qualifications
Minimum of 2 years of sales call center management experience.
Minimum of 2 years of experienced with MS Office skills (Excel, Access and PowerPoint).
Minimum of 3 years experience in a telesales environment.
Excellent verbal and written communication skills and ability to work independently as well as in a team.
Ability to organize, manage multiple priorities and meet deadlines.
Detail oriented with strong problem solving and analytical skills.
Excellent judgment; ability to manage complex projects with hard deadlines.
Education: Bachelor?s Degree in Business or related field.
5 years of call center management experience
Advanced skills in MS Office applications (Excel, Access and PowerPoint)
Experience with relational database programs
As an employee, you would be eligible to participate in a comprehensive benefits package including a competitive salary, stock options, Medical, Dental, Paid Time Off, 401(k), life insurance and flexible spending plans.
Join a dynamic organization that is making history with our customers and the wireless industry. If you're a smart, self-starter with solid experience in wireless and a passion to make a difference, let us hear from you. Check us out at www.greatcall.com.
||Reno, NV |
THIS JOB HAS EXPIRED