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Director, Business Consulting Satmetrix Systems
THIS JOB HAS EXPIRED
Company Description
Satmetrix is an experienced partner in deploying successful customer loyalty programs that improve the customer experience and drive financial growth. We combine on-demand technology solutions with best practice expertise and consulting to successfully implement programmes designed to collect and act on customer feedback. Customer information is collected and distributed in real-time allowing employees to rapidly respond to customer feedback, improving loyalty and increasing positive word of mouth.
Satmetrix is the co-developer of Net Promoter, which is proven by leading companies to be the best loyalty metric to drive financial growth. Net Promoter has gained rapid adoption among business leaders due to its ease of adoption and transformational benefits.
Join Satmetrix Systems, a team of highly qualified people passionate about improving their clients' customer experience to improve loyalty and drive profitable growth. Be part of the team that is leading provider of the next generation customer experience solutions. Satmetrix Systems offers competitive compensation, including health benefits, and stock options. For more information on Satmetrix see www.satmetrix.com.
Job Description
Provide consulting services to guide senior executives in improving the customer experience/Net Promoter program to achieve business results.
Provide expertise in building an enterprise roadmap for driving cultural transformation, identifying areas of improvement, and driving actions to improve the customer experience.
Become an expert on the client?s business and deliver consulting engagements which may include: Executive interviews and briefings, best practice workshops, results presentations, strategic action planning workshops, communications strategy, and change management.
Proactively guide the client program success and identify additional consulting needs to achieve desired business objectives.
Manage delivery within scope and on budget.
Work with multidisciplinary teams to identify new opportunities and jointly define a strategic account development strategy.
Act as thought leader in the market to develop personal credibility and Satmetrix brand.
Participate in defining and packaging new service offerings.
Qualifications
MBA from a leading business school preferred.
Bachelors degree essential. Preferably in an analytically focused field (Mathematics, Statistics, Sciences, Operations Management, Quantitative Methods, Economics, Financial Analysis or Business Studies).
4-5 + years strategic consulting / management consulting experience
Experience with customer experience management, customer satisfaction / loyalty programs and customer feedback solutions
Ability to analyze and correlate results to customer segments and adoption metrics, divine trends and work with business stakeholders to communicate and address systemic customer satisfaction issues, including operational models for mobilizing around insights.
Experience in presentation content development and delivery at the executive level
Ability to establish and grow executive relationships that drive program adoption
Ability to utilize appropriate techniques and apply analytical rigor to structuring and solving business problems.
Ability to set and achieve challenging goals
Ability to manage specific tasks to completion with minimal direction
Ability to collaborate with clients and identify engagement follow-on opportunities
Strong creativity, innovative skills to package service offerings to meet clients? needs.
Solid interpersonal skills to interface with clients and co-workers to drive buy-in and participation in new programs
Experience with enterprise software / technology solutions an advantage
Excellent communication skills, including written, verbal and presentation skills
Very high attention to detail and quality
Additional Information
This position will involve travel (about 30%).
All prospective employees must pass a background check.
Based on business needs, may be required to work outside the normal 40 hours week working pattern in recognition of different time zones.
All your information will be kept confidential according to EEO guidelines.
| Location: | New York, NY United States |
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THIS JOB HAS EXPIRED
Satmetrix Systems
Investors: Sutter Hill VenturesAll Jobs: at Satmetrix Systems
| Web Site: | www.satmetrix.com |
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| Headquarters: | 950 Tower Lane Suite 500 Foster City, CA 94404 United States |
| Industry: | Software |
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