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Director, Client Experience Undertone Networks
Job DescriptionThe Director, Client Experience will lead the department responsible for driving strategic, cross-functional management of all enterprise-wide client relationships. This vital group within the organization understands the complexities of our clients? holistic marketing strategies/efforts and will contribute to overall adoption of Undertone?s products and services, management of large scale client projects, and enhance sales efforts globally.
Job Responsibilities:
Become an expert regarding Undertone?s client landscape with heavy understanding of each client?s specific market place, global marketing goals/strategies and annual planning cycles
Account management of larger, more non-traditional relationships and engagements
Develop strong working relationships with key departments throughout the organization including Client Services, Planning, Sales, Performance, Marketing and Product Management
Manage and coordinator larger scale client projects that require cross-departmental input and expertise on an ad hoc basis
Synthesize reporting, surveys and on-going feedback to contribute to sales and client services strategies to help optimize overall performance and relationships
Provide strategic client insights that help drive overall marketing efforts and product development/planning
Job Requirements
7+ years of relevant experience within a client facing role at a digital media company
Experience owning the overall relationships and marketing strategies for Fortune 500 companies
Proven thought leader with demonstrated success driving business initiatives with progressive responsibility
Strong project management skills with proven success at managing large scale initiatives cross departmentally
Strong understanding of the overall ad technology ecosystem (SSP, DSP, RTB, etc.), ad servers, ad formats and other related products
Proven communicator with ability to develop strong rapports across departments throughout an organization
Leadership skills with experience managing and cultivating a team from the ground up
Bachelors degree in Marketing, Market Research or related field preferred
| Location: | 270 Madison Avenue 19th Floor New York, NY 10016 United States |
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Undertone Networks
Investors: JMI EquityAll Jobs: at Undertone Networks
| Web Site: | www.undertone-inc.com |
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| Headquarters: | 270 Madison Avenue 19th Floor New York, NY 10016 United States |
| Industry: | IT Services |
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