Director, Cloud Infrastructure Services CallMiner
Reports to: Vice President of Engineering and Technical Services
The Director of Cloud Infrastructure Services will be a key role within the CallMiner organization. The ideal candidate will be an innovative and experienced leader who can own our cloud infrastructure. Responsibilities will be to design and implement best practices for designing, deploying, monitoring and maintaining a cloud service so that we can continue to grow and support our customers as an enterprise application service provider.
Provide infrastructure support for a 24/7 Global Datacenter environment, while minimizing service disruptions.
Play a key role in shaping the direction of technology selection, design, implementation, and management.
Maintain support for leading edge technology, large-scale, mission critical integration, and enterprise systems.
Communicate data center platform technology strategy to all levels of the organization including business and technical partners.
Respond to outages and failures and coordinate remediation.
Establish Performance & Capacity Management processes.
Serve as a Data Center liaison with Application CoE, Network, Operations, and Vendors
Minimum 10 years of IT experience designing, deploying and maintaining a cloud services infrastructure with a focus on solution architecture & design, networking and space.
Experience working closely with customers on both a pre and post sales level.
Experience managing technical IT engineers in a global datacenter environment
BA or BS degree is required. MS degree in an IT-related science is required.
The qualified candidate will have experience in the following technologies: Microsoft Server technologies including Windows server 2008 R2, Oracle and SQL Databases, VMware technologies, VSphere, DRS, HA, and Replication, Enterprise Architecture, Backup strategies, Infrastructure monitoring and Data Centers.
||Waltham, MA |