Director, Employer Partnerships Accolade
THIS JOB HAS EXPIRED Overview:
Accolade is the #1 healthcare company on the INC. 500 list, and two-year (2011, 2012) award winner for top companies to work for.
Accolade, www.accoladeinc.com is a rapidly growing company with the goal of helping clients get better health care in a way that delights them and saves them and their employer money. We do that by simplifying the complex array of health care and health benefit services that large Fortune 500 corporations offer to their employees. By helping individual employees and their families through the many decisions concerning health care and health benefits, and by simplifying their ability to access the right services at the right time, we help get employees and their families better care, save them time and money, and reduce the cost of medical benefits for their employers. We do this by providing each family with a professional Health Assistant who knows them, understands their benefits and helps them navigate the health care system in a way that reduces the many process errors that drive unproductive care.
The Director, Employee Partnerships will partner with Accolade?s large national employers and the Accolade team to develop and deliver our innovative and new service offering. Initially the Director, Employee Partnerships will be responsible for learning the product offering and supporting the sales process by partnering with the sales team to engage the prospect on product solution, implementation planning, and contract finalization. Once the contract is finalized the Director will partner with the customer and Accolade team members as the lead on the customer implementation overseeing the execution of all customer implementation activities. Upon completion of implementation, the Director will continue to partner with the customer and Accolade team by managing the joint strategic objectives, ongoing day-to-day account maintenance activities, process improvement activities, and customer growth opportunities.
Lead and expand multi-layer and multi-partner customer relationships to support successful implementations, growth opportunities and retention;
Management of all complex customer-facing implementation activities for initial and ongoing implementation projects;
Package and present ongoing results, including employee satisfaction, customer financial savings, and other program results
Partner with Accolade team as the voice of the customer to conceptualize and deliver customer specific requirements and new product offerings;
Contribute to continuous process improvement activities for Accolade customer implementation and account management functions;
Lead Accolade efforts to identify new ways employer can work with us to improve savings, satisfaction, and health outcomes.
Works effectively with others in a leadership capacity within an organization to identify, manage, and resolve issues while balancing the company and customer needs;
Success in maintaining and expanding large employer customer relationships
Experience as an individual contributor with ?roll up your sleeves? attitude who is prepared to make it happen;
Effectively communicate, collaborate, and consult with customers in a variety of settings including; presentations, meetings, and one on one with a variety of audiences (c-suite, HR/benefits, finance, medical, and employees);
Expertise in contract negotiation and ongoing contract management
Customer management experience in the health care industry;
Experience managing large complex customer implementation projects
10-15 years of work experience through combination of account implementation, ongoing customer management, project management and supervision of staff;
College degree (masters preferred);
Experience as a leader in a start up environment
Previous experience managing customer relationships while working for a health care company with marketplace solutions, such as consumer driven health care, employee wellness programs, or health advocacy programs; or previous experience managing customer relationships in a large-scale ($15 million/year or more) consulting and/or outsourcing relationship.
Ability to conceptualize, develop, and execute on new service offerings based on customer feedback and market trends.
Demonstrated depth in employer management with multi- layer and multi-partner relationships
Successful account management of these complex deal relationships
Understanding Finance, Analytics and the data that supports the value we create
Ability to articulate and translate data to our customers; talk about in the right way while delivering and driving home the information effectively
||Plymouth Meeting, PA |
THIS JOB HAS EXPIRED