Director, Enrollment Services 2U, Inc.
THIS JOB HAS EXPIRED Identify and improve operational efficiency, effectiveness and productivity of enrollment services team. Provide direction and specific feedback to individuals and the team to achieve departmental goals. Ensure integrity of application review process in accordance with that of the partner university, specifically in regard to meeting admission requirements and procedures. Ensure that enrollment services team meets expectations in regard to quality, consistency and state/federal compliance. Some Saturday and evening work required.
What We?re Looking For:
Work with VP, Enrollment Services to define operating objectives, strategies and key success metrics for the enrollment services team
Strategize and establish best practices for the enrollment services department
Lead day-to-day operations in enrollment services including managing scheduling, attendance and workflow requirements
Operate as communication liaison between the Admissions floors and the enrollment services department
Evaluate workflow, processes and policies to identify areas for potential improvement and risk mitigation
Establish best practices amongst and across all programs for Salesforce CRM data and metrics
Support quality assurance process across all programs at each stage of admission process
Work with central analytics team to ensure timely development and enhancement of reports and ad-hoc analyses to drivers of admissions processing metrics
Develop and periodically review documentation and training to ensure adherence to University policies for all programs
Work with Admissions Operations Managers for each program to update and maintain documentation and training materials
Review files and trouble shoot applicant issues as needed
Things That Should Be in Your Background:
Bachelor?s degree required
5-7 years management experience
Detail-oriented with demonstrated experience in staff management
Strong interpersonal communications, organizational skills and ?get-it-done? attitude with demonstrated ability to overcome internal obstacles
Highly proactive, self starter with ability to work in a fast-paced, rapidly changing environment
Familiarity with US and international higher education systems a plus
Superior written, oral, presentation and interpersonal communication skills
Proficient in Excel, Word, PowerPoint
Experience with Salesforce preferred
Other Attributes That Will Help You in This Role:
Proven ability to motivate a team to achieving defined results, and exceeding goals and objectives.
Strong leadership skills. Ability to maintain a fun, casual, professional and productive team atmosphere
Excellent communication skills with the ability to communicate in a courteous, tactful and concise manner.
Ability to bring out other people?s potential/talents.
Ability to work with a diverse team in a fast-paced environment.
Enthusiasm and the ability to thrive in an atmosphere of constant change.
Founded in 2008 by a unique team of education veterans with unparalleled experience, 2U, Inc., formerly known as 2tor, Inc., partners with preeminent institutions of higher education to deliver rigorous, selective degree programs online to students globally.
2U supplies universities with the tools, expertise, capital, and global recruiting needed to build and support programs of quality and scale.
Technology: 2U develops state-of-the-art technology platforms that give universities the ability to deliver traditional offline curricula in a unique online learning environment.
Instructional Design: Our instructional designers work closely with faculty to translate classroom courses into a compelling combination of synchronous and asynchronous online and real-world experiences, using the best educational and social technologies available. We work side-by-side with professors to evolve those courses. We make improvements as usage and learning patterns emerge and new technologies become available.
Infrastructure: 2U provides the support infrastructure and the logistical components of our partners? online programs. This includes comprehensive student support services from enrollment through graduation and beyond, as well as practical learning experiences in communities around the world.
Resources: 2U makes an upfront investment of over $10 million in each of our partner programs. By supplying capital and global marketing capabilities, we enable universities to give high-performing students around the world a transformational educational experience.
Since our founding, 2U has partnered with some of the most prestigious research universities to deliver groundbreaking online degree programs. You can read about our partners here (www.2U.com/partners).
And if you?re ready to help our team (www.2U.com/team) build the next great movement in higher education, consider joining us (www.2U.com/careers).
Why It?s Great to Join Our Team
There are plenty of reasons, but here are a few:
Benefits ? at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That?s not all! Employees receive a 100% paid tuition benefit for themselves, their spouse and their legal dependants.
Our Culture ? We are a highly energetic, innovative start-up company with room to grow. We don?t take ourselves too seriously, and strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U?s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.
||Landover, MD |
THIS JOB HAS EXPIRED