Director, Health Coaching Operations Redbrick Health
Department: Clinical Services
Reports to: SVP ? Data Operations
What is RedBrick Health?
RedBrick Health is a health technology and services company founded in 2006 and based in Minneapolis. With half of health care costs driven by behavior, the best way for companies to control costs is to get people invested in their health. Our platform blends personalized financial incentives, a fresh consumer experience and powerful social tools to make getting healthy easier and more rewarding. We combine relentless innovation with deep consumer insight to create sustained engagement. BrickHeads (that?s what we call ourselves) passionately pursue Our Purpose to Help People Be Healthy. We believe the ultimate reward of better health is the ability to live your fullest life. Your health and well-being affect your family, your happiness, your productivity, your confidence, your finances ? everything.
Director role for RedBrick Health managing the medical care needs of commercial and other populations. The primary role of the Director is: to managing existing health coaching vendor relationships; extend the depth and breadth of RedBrick?s coaching capabilities consistent with RedBrick?s underlying behavioral and clinical framework; to explore continued opportunities to advance the health coaching program; to cultivate opportunities with consumers; to advance wellness and healthcare through education, training and practice that focus on communication, to improve relationships and outcomes; and to improve coaching performance and utilization. Develop and implement learning strategy models to address population health using analytical skills to review data and adapt accordingly with the clinical team. Provides consultation and education to internal stakeholders, clients, healthcare teams, consumers and partners with a service orientation and evidence-based coaching tools.
Working with call centers and capability building
Working with finance and operations on translating the coaching volume projections into feasible staffing models
Monitoring current staffing levels and planning future staffing needs
Developing and maintaining effective coaching service utilization and effectiveness measurement tools and reports
Work with operations, clinical services and product to maximize the effectiveness of our coaching platforms, telephone systems and other tools required to perform effective telephonic coaching
Ongoing optimization of coaching efficiency consistent with financial, work load, and client specific requirements
Working with client services & operations to optimize coach knowledge base tools and communicating ongoing modifications to the client?s coaching programs
This individual is accountable for the delivery performance of this business unit, with a focus on innovative techniques to improve consumer engagement and satisfaction, health and wellness service excellence. The director directs and manages the internal and external health coaching staff and works collaboratively with the clinical leaders from RedBrick to position RedBrick to meet the needs of its customers and support the clinical team in enabling RedBrick to be positioned as a premier coaching program. The director uses data and establishes a dashboard to maximize staff resources and deliver outcomes. This position will also be involved in work requiring analytical and statistical abilities.
This position is responsible for working with the RedBrick?s Chief Medical Officer and the Director of Clinical Services and the Clinical Services team; to address consumer engagement and satisfaction and manage the health coaching operations program: develop, implement and monitor staff, program performance (using quantitative and financial metrics). Effective public speaking that educates and advances the program and develops opportunities is essential to the program?s success. In addition to developing and managing the program and staff, the director will be expected to model healthy behaviors and coach can do clients.
Essential Job Requirements:
Masters in a health related field; i.e. MHA, health education, social work, nursing or MBA with clinical undergrad.
Hold a current license in a health related field (i.e. MSN, MSW).
5 years experience in program development and training in coaching (skills and techniques) communication.
At least 3 years experience in managing a health related call center
7-10 years experience in program development and training in coaching (skills and techniques) communication and supervision.
Knowledge of coaching techniques
Highly developed emotional intelligence
Knowledge of acceptable dietary interventions and movement interventions
Communication Skills ? oral and written
Knowledge of anatomy and physiology
Knowledge of wellness and common chronic disease conditions
Knowledge of Patient Activation Measurements
Program planning and implementation skills
Knowledge of health promotion
Public speaking and presentation skills
Thorough knowledge of nutrition
Computer skills, Microsoft Office, PowerPoint
Understanding of adult education and behavior change
Knowledge of principles, theories and practice of health promotion, lifestyle and disease management
Ability to assess and select appropriate promotional marketing materials
Excellent customer service skills
Evaluates customer service and feedback and develops strategies for high satisfaction scores
Employee Status : Regular, Exempt, Full Time
Why RedBrick Health?
We believe a career at RedBrick Health should provide competitive pay and benefits, a collaborative and supportive work environment, plus cutting- edge technology and services ? more reasons to love it here.
||920 Second Avenue South |
Minneapolis, MN 55402